Visitor
•
2 Messages
Can't Access Account, Multiple Errors
Any time I try to do anything with my account, trying to set up internet service at the apartment I'm moving to at the end of the month, I get some sort of error that won't let me proceed. This is ridiculous. It's not even the same error each time.
"Sorry, A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later."
"We're sorry. The credentials you have entered are invalid. Please check your credentials."
"Access not Authorized. You are signed in successfully, but you must be an Xfinity user to enjoy this service."
Yes. I cleared my cache and cookies.
Yes, I tried different browsers. Edge, Chrome, Firefox, and Safari.
Yes, I tried different devices.
If I could use a different company for my internet at the place I'm moving I would, because this is absurd.
Again
Expert
•
31.9K Messages
3 years ago
@Wravis
Are you sure you've signed in as the Primary user?
0
0
Wravis
Visitor
•
2 Messages
3 years ago
"This information doesn't match out records".
3
0
Chica16
Visitor
•
5 Messages
3 years ago
I can’t even get into my administrative tool because I have people running through my Wi-Fi I have an extra Wi-Fi I can’t get the password to it and Xfinity keeps coming here and pick up the cable all wrong and I’m not always out of cable it always goes out and they never reimburse you I’m ready to get rid of these guys they have no clue what they’re doing too many apps too many apps and it anyway to get your information
1
0
Chica16
Visitor
•
5 Messages
3 years ago
And I also have a bridge that I can’t I have ports that are locked and this is freaking crazy expertise never even heard of Base64 it’s you know it’s coded but people are texting through your Internet yeah I have no clue
0
0