Skip to main content

    Support

    Offers

PK_472936's profile
PK_472936
1st Reply
1st Topic

New Poster

 • 

8 Messages

Sunday, August 4th, 2024 11:00 AM

Closed

Account and Internet issues

Essentially this : https://forums.xfinity.com/conversations/billing/service-terminated-abruptly-without-reason/65aac76a5bd1d830a3217c19

I had a whole thing typed out 3 different times and this page crashed every time I tried posting in depth. 

My old address are still linked to my account even after transferring too and thats adding to the mess xfinity has been lately.

My account is showing it's paid so I'm pretty upset

Question

 • 

Updated 

9 months ago

70

1

0

XfinityDemitrius

Official Employee

 • 

1.8K Messages

9 months ago

Hey @PK_472936, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity account and services. I would be more than happy to offer my assistance looking into this further for you.

 

Could you please leave a comment with the particular issues you may be experiencing so we can best assist? Do you also have the Xfinity App where you can actively check on the current status of the account, billing, and services. Does the application or online web portal indicate anything regarding the current address where you have services? 

(edited)

4

0

PK_472936

New Poster

 • 

8 Messages

I was trying to activate my internet as I transferred my service. However, it's saying my account is no longer active. I didn't cancel my service and I made my payments on time, so I don't understand why it was closed.

9 months ago

0

XfinityDemitrius

Official Employee

 • 

1.8K Messages

Thank you for calling visiting our official Xfinity Forums Community page @PK_472936. I'm happy to assist you. I understand how frustrating that must be. 

 

Let me see if I understand correctly. You recently transferred services from one location to another? Whenever moving services from one location to another, you would be "Closing" the old address as each account is address and location specific. The new address would have its own new account number as it is a different location. Transferring services would help with keeping the same services and equipment. 

 

Let's work together to find a solution. I recommend visiting our 'How to link, unlink, and switch between multiple Xfinity accounts' support page which provides instructions on how to switch between multiple Xfinity accounts to ensure you are on the correct account and address for your services for account information and service activation.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

PK_472936

New Poster

 • 

8 Messages

It's not letting my unlink my old address. It's not letting me set upy new one either

9 months ago

0

XfinityMartyR

Official Employee

 • 

2K Messages

@PK_472936 Let's take a look at your accounts, to check the status, and find a resolution for you. Please send us a direct message. 

 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 
 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

forum icon

New to the Community?

Start Here