Service Terminated Abruptly Without Reason

Yesterday, January 18, my Xfinity Home Internet service was disconnected abruptly without warning/notice/reason. My Xfinity mobile app showed that my bill was past due, so I went ahead and paid it right there and then in hopes that the service will be automatically restored. Except, my bill was not due until January 22. My past-due balance was $0.00 (I pay bills on time). I checked my bill and my credit card statement. 

I started with a chat agent asking them to restore the service and explain why it was shut off. After 45 minutes with an agent and absolutely no help, I had to call Customer Support. Customer Support is no better than the chat agent, all sounds like robots, repeating the same exact thing over and over. I spent almost 3 hours on the phone, speaking with 5 different people in Support, Sales, and Technicians department. 

Over the span of the 5 people I spoke with, here are the reasons that were given to me for shut off:

1. "We received a request from you to shut off the service"
   NO, YOU DID NOT. When asked on what date and who requested it and whether a shut off confirmation was sent, there was pure silence.
2. "It was shut off due to unpaid balance"
   NO, UNPAID BALANCE WAS $0.00. When going though payments, they end up confirming my balance was indeed paid up and they "don't know why the service was shut off abruptly"
3. "You will need to go to a local Xfinity store for ID verification"
   NO, I DO NOT. When I picked up my equipment less than 2 months ago, my ID was confirmed. Furthermore, I have two accounts with you and the other one is working just fine until I soon terminate it. 
4. "The system cancelled your service and we do not know why"
   Much more believable. Yes, still does not explain WHY.

I asked if they can reactivate my account and restore services, and this is where the "scammy" tactic began. Every single person kept trying to put me on the "same" plan but at a significantly higher price. Their reasoning is that since my services was terminated, the "CODE" is no longer available in their system to give to me the same exact promotional price and to get the same deal, I have to pay more. Also, the new "same" plan would be a 24 months contract, which I do not want and did not have with my initial service. Their "this is a great deal for you that we are so happy to offer you, congratulations" is just a cherry on the cake. 

They cancel my services w/o reason/warning/notice and then want me to activate a new "same" plan that costs more. Does this not sound like a scam? 

I am also not the only one who has reported this issue, so I will be submitting a BBB complaint to review Xfinity practices to generate more revenue in this way. 

Since I was not able to get the service reactivated for the same price and there was absolutely no explanation or empathy from all the people I spoke with to even try and do something about it, I ended up leaving it at that - account closed, bill paid up (I am expecting a slight refund), and a customer lost. 

This post is not for Xfinity to do something about (they cannot do anything about it except for making me pay more), [Edited: "Solicitation"/"Inflammatory"]