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Visitor

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1 Message

Sat, Feb 26, 2022 4:23 AM

Closed

Access not authorized

When I log in on the Xfinity app access not authorized And when i go into the website it says account disabled And i contacted support and they said it would be 100 usd to activate it

Official Employee

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224 Messages

7 m ago

Thank you for reaching out to our amazing team of experts here on social media. I am sad to read you are having issues logging onto the MyAccount app. Not to worry we are here and happy to help! 

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

 

Visitor

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1 Message

6 m ago

I'm having the same problem. I'm logged in to where I can manage my account and I click to go to xFi to manage my device and I get Unauthorized message.

I tried the chat feature and was never able to be routed to a human.

Official Employee

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369 Messages

Hello @user_28fb55! Thank you for reaching out on our community forum. I realize how important it is to be able to access your account online and I'll be happy to look into this for you. Could you please send our team a direct message with your full name and full address?

  • Click "Sign In" if necessary

 

 

  • Click the "New message" (pencil and paper) icon

 

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

  • - An "Xfinity Support" graphic replaces the "To:" line

 

  • Type your message in the text area near the bottom of the window

 

  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

4 m ago

@XfinityJennifer and @XfinityKrystal ;

same problem here - I need to change port forwarding rules on my router on http://xfinity.com/myxfi ,

only I see:

I see no option for peer-to-peer chat. Please recommend an approach.

Official Employee

 • 

186 Messages

Hello @c4lliope We appreciate you taking the time to reach out to us today and thanks for reporting this to us. We'd be happy to troubleshoot to get this resolved. 

 

To send a private message:

  1. Sign in to the community.
  2. Click the message count or envelope icon to go to your Private Messages Inbox.
  3. Click the New Message icon.
  4. Enter the recipient's name in the Send to field.
  5. Type the reply in the Message box
  6. Click Enter to send your message.
  7. You can see your back and forth messages with any user by clicking the messages.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

Ah, hold on; based on EmilySprinkles response here: https://forums.xfinity.com/conversations/xfinity-app/xfi-access-not-authorized/602daf75c5375f08cd0cab0c,
I needed to see xfinity.com/getstarted and sign in there. I'm logged back in properly again.
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