Visitor
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1 Message
Access not authorized
When I log in on the Xfinity app access not authorized And when i go into the website it says account disabled And i contacted support and they said it would be 100 usd to activate it
Visitor
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1 Message
When I log in on the Xfinity app access not authorized And when i go into the website it says account disabled And i contacted support and they said it would be 100 usd to activate it
CCKrystal
Problem Solver
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385 Messages
2 years ago
Thank you for reaching out to our amazing team of experts here on social media. I am sad to read you are having issues logging onto the MyAccount app. Not to worry we are here and happy to help!
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_28fb55
Visitor
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1 Message
2 years ago
I'm having the same problem. I'm logged in to where I can manage my account and I click to go to xFi to manage my device and I get Unauthorized message.
I tried the chat feature and was never able to be routed to a human.
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c4lliope
Visitor
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2 Messages
1 year ago
@XfinityJennifer and @XfinityKrystal ;
same problem here - I need to change port forwarding rules on my router on http://xfinity.com/myxfi ,
only I see:
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