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Hi there! Thanks for using our Forums and for reaching out. Are you trying to access the Rewards with the primary Xfinity ID on the account? 

Yes, accessing with only the primary xFinity ID.

Hi user_18zu7r! Thanks for taking the time to reach out and let us know you're also experiencing this issue. Our Team is aware of this issue, and they are working as quickly as they can to resolve it. We know this has been impacting customers for some time, and we appreciate your patience as the investigation continues. As of right now, we do not have an Estimated Time of Resolution for you, but we are hopeful a fix will be deployed soon.

@user_18zu7r​ 
Do you know what tier you are? I am platinum. I'm wondering if it is related.

All of us are Diamond Tier, not sure why this is affecting some accounts only. Its been 2 weeks, I want my rewards!

@sleegoo​ I'm Diamond and no luck. 

@whipnet​ thx. I was wondering if it was related to that. Guess not. 

@user_amqyeo​ Did it work?

didnt work from my Andriod but it works from my iphone

@user_amqyeo​ nope. I already tried on multiple devices, browsers. Same error. It's on xfinities end and they need to fix it. I did get a reply from xfinity stating they are aware of it and engineers are looking into it 

Hi there @user_amqyeo. I am sorry to hear that you are having troubles with the Xfinity Member benefits page. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

@JusBleezy40 Our apologies for all the inconvenience this has caused you. Our engineers are working to provide a permanent resolution for the membership website. We appreciate your patience. 

I'm still getting the same error reported in this discussion, and I have for a week across multiple browsers, devices, and internet connections.

The Xfinity Support team via the Xfinity Assistant Chat tool seems to be unable to reproduce the issue and suggests it's a user-specific problem. Fortunately, the discussions here identify that's not the case.

The last agent, Deeksha, I just chatted with, after directing them to this discussion, said the following, after originally telling me it was my problem:

"Don't have to worry, this is forwarded to the concern team, and they will work and get them fixed as soon as possible, so you don't have to be bothered about it. It gets done, and there is a particular time frame."

I'm surprised there seems to be such a communication error across Xfinity teams that they are unaware of an issue like this that has persisted for a week, and are assuring customers who report the issue to them that the issue is with the customer, not with Xfinity, except when pressed.

Hopefully, Xfinity directs more attention to this issue, especially when multiple customers have reported experiencing the same thing.

Thanks to all the other Xfinity customers who have contributed here. It's nice to know I was just being gaslit by Xfinity, and I was correct in identifying a persistent problem that was not originating from me.

I hope other Xfinity users who are being similarly misinformed can feel a little better as a result of this discussion, too :)

That worked for me. Tx

I completely understand your concern. Our teams remain focused on getting it resolved as quickly as possible, and we'll share any updates if that changes. Thank you for your patience.

This was successful but unfortunately I missed 2 weeks of drops due to this requiring a backdoor method to access.

@XfinityAirelle​ This worked for me on Edge, without having to even clear the cache and history.

Unfortunately, the $10 Adidas reward I was hoping to redeem has already been depleted, despite me spending the last 90 minutes chatting with an Xfinity customer support representative through the Xfinity Assistant tool who spent at least an hour trying to suggest the problem was specific to me and seemed to have no knowledge of this issue being persistent across multiple users, despite this discussion thread that has had multiple Xfinity representatives engaging over the past week.

Thanks for being more helpful in getting the issue resolved, at least.

Is there a way that Xfinity can improve the customer service system so that representatives like the one I spoke with can be more helpful to your customers? (In further clarifying with the chat representative, they said they "are from the entertainment repair team." Could this explain why they seemed persistently unaware of this widespread technical issue?)

Spending over an hour with a representative who was unaware of this issue and instead tried to convince me it was a problem specific to me, as had the two other representatives I chatted with over this past week, is very frustrating.

@quokkad​ Agreed. It's really frustrating and disappointing that the issue has persisted for so long, even despite our best efforts to resolve it, and we've lost access to benefits as a result :(

@user_c3ll3z Our apologies for the inconvenience as we are still working on a resolution for this issue. We appreciate your patience.