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user_lruigt
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4 Messages

10/15/2026 3:40 AM

A rendering error occurred: Cannot read properties of null (reading 'fields').

Xfinity Member benefits started getting this error a few days ago

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3 hours ago

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user_ce43dl

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1 Message

4 days ago

Throwing my name into the hat as well with the same issues for the past few days. And yes Xfinity, we have all tried the troubleshooting steps. It's not on our side. We missed out on the rewards yesterday due to this.

1

XfinityNatalie

Official Employee

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1.1K Messages

Greetings, user_ce43dl! We appreciate you posting on our XFINITY Community forum with the same issue you have experienced from receiving this error message through XFINITY Membership Rewards. We would be more than happy to help look further into this for you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.  

 Here's the detailed steps to direct message us:  

• Click "Sign In" if necessary 

• Click the "Direct Message” icon (upper right corner of this page) 

• Click the "New message" (pencil and paper) icon 

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

• Type your message in the text area near the bottom of the window 

• Press Enter to send your message 

Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 days ago

0

yoregano

Frequent Visitor

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23 Messages

3 days ago

Xfinity needs to compensate users who were not able to claim rewards due to this problem that prevented them from access, and now, of course, the good rewards sold out already (free movie and gift card).

2

XfinityJon

Official Employee

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1.9K Messages

If a reward is sold out, we are unable to do anything in those cases. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon 

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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3 days ago

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yoregano

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23 Messages

You understand, right, that rewards selling out is one thing, but being unable to access them in the first place and thus not even having a chance to get the rewards is another thing.

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3 days ago

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sleegoo

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10 Messages

3 days ago

Just got off the phone with support. I was on with regular tier 2 support.  The membership rewards team seems to be a really small division of Xfinity. He said the only way for other support teams to actually communicate with membership team is through a chat messenger rather than the normal support channels. He said that normal support would just go in circles for this very reason. I assume that is why it has taken so long for anything to even be done and I still don't think anything has been done yet. Hopefully this will change. 

At least now it's in the correct issue queue and should be seen by people that can fix it. 

(edited)

3

XfinityJon

Official Employee

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1.9K Messages

I am glad to hear it. We can set a reminder to check in for follow up.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 days ago

XfinityFrank

Official Employee

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2.7K Messages

Hello, @sleegoo. Checking in as we mentioned. We are not seeing any updates on this. Are you still having trouble?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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sleegoo

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10 Messages

@XfinityFrank​ No, it is still broken. Same error. It is still early Monday and hopefully they are working on it. I cannot imagine a higher priority issue that the membership team would be facing. This is very public and Xfinity is definitely losing trust with loyal customers.

https://customer.xfinity.com/membership: Shows the following error and nothing else on the page:  A rendering error occurred: Cannot read properties of null (reading 'fields').

(edited)

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1 day ago

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user_lruigt

Visitor

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4 Messages

3 days ago

A rendering error occurred: Cannot read properties of null (reading 'fields'). still occurring 5 days later with the Member Benefits.   No valid response from your AI customer service bot.   It looks like the change to yahoo email and some other security change disconnected my comcast.net email form my account I am having issues frequently even logging in to pay my account.   It changed the default email and my status as a diamond member.  No Member benefits for about a week.   No customer service number to get help and just an AI chat bot that is no help.   I think it will just be easier to cancel my service and choose a different competent internet service provided that doesn't ignore customer issues and send them to an AI Bot.   Terrible service!!

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XfinityEricB

Official Employee

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3.8K Messages

 

user_lruigt Lets have a closer look at your profile to assist with getting the issue fixed for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

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user_c8bjrq

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1 Message

I am also getting error and AI says This is a known bug on the Xfinity platform. Please fix the issues.

I am

  • Getting a frontend runtime error: Cannot read properties of null (reading 'fields') on my Rewards / Membership page.
  • Please refresh my account profile data or sync my rewards tier

I feel like there is always error with Xfinity websites

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2 days ago

0

XfinityLinda

Official Employee

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2.8K Messages

Sorry about the trouble, @user_l48kvm. Have you tried troubleshooting as well?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

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XfinityDilary

Official Employee

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3.9K Messages

I understand how frustrating this has been, and I’d like the opportunity to help. We’ll need to complete some troubleshooting and check the connection from our end so we can gather the necessary information to properly report the Rewards website issue to our engineering team. Let’s work through that together. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 days ago

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Danny317

Regular Visitor

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2 Messages

Also getting "A rendering error occurred: Cannot read properties of null (reading 'fields')." For the past few days, seems like there's no help. 

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1 day ago

0

User503

Visitor

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2 Messages

1 day ago

I also have the error "A rendering error occurred: Cannot read properties of null (reading 'fields')."
I got it Thursday, also missed out on the rewards, and still have the error. I tried troubleshooting, cache clearing, multiple browsers, and the phone app, all the same error.

4

0

XfinityDemetrise

Official Employee

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581 Messages

Hi there @User503 Thank you for reaching out.  Have you tried clearing your cache and cookies to see if the error continues?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 day ago

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User503

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2 Messages

@XfinityDemetrise​  Yes, I did that and the issue persisted

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1 day ago

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sleegoo

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10 Messages

@XfinityDemetrise​ is this a joke?

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1 day ago

0

XfinityAngie

Official Employee

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3.1K Messages

 

User503, this is something we are still working on. I am sorry for the inconvience. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 day ago

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user_yol8vt

Visitor

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1 Message

1 day ago

I have been having this issue for the past few days. I have done all the troubleshoot steps and I am still getting this error. I have attempted logging in on both the app and the website. Since we have established that this is more than likely on Xfinity's end, have they come up with a way to fix this issue? 

1

0

XfinityDemetrise

Official Employee

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581 Messages

Hi there @user_yol8vt Thank you so much for reaching out.  This matter has not been resolved, but is still being worked on at this time.  We are very hopeful that this will be resolved very soon. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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23 hours ago

0

user_gcwptb

Visitor

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2 Messages

1 day ago

I'm seeing this issue as well in app, in laptop browser as well. Multiple devices but same error across all.

3

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XfinityAngie

Official Employee

 • 

3.1K Messages

 

user_gcwptb, thank you for sharing that information. I know this is frustrating, and we are working to get this handled ASAP. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 day ago

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user_gcwptb

Visitor

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2 Messages

Thank you for prompt reply. Any ETA for this to be fixed. This issue has been around from quite some time now.

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1 day ago

0

XfinityAngie

Official Employee

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3.1K Messages

 

user_gcwptb. I actually found some troubleshooting steps. If you have some time, let's run through a few things. 

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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24 hours ago

0

yoregano

Frequent Visitor

 • 

23 Messages

17 hours ago

After DM, I have a ticket open. Here is the message from that:
I was actually able to speak with a live agent, and they reported this has been reported by others like you stated but has not been declared a known issue and being tracked. The agent has sent this to our engineering team and is going to report through the ticket when there is an update. He stated this can take up to 3 to 5 business days.

0

user_j9433i

Visitor

 • 

1 Message

6 hours ago

Been having this same issue for a week now. On multiple browsers and multiple devices, I keep seeing the message: "A rendering error occurred: Cannot read properties of null (reading 'fields')."

1

0

XfinityPeterH

Official Employee

 • 

3.2K Messages

 

user_j9433i Our team is here for you and happy to help troubleshoot your account. Since we need to gather personal details we do ask you to send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

6 hours ago

0

N8TRU

Visitor

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1 Message

3 hours ago

Chiming in to say I'm having the same issue and have since last week.

1

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