Visitor
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2 Messages
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
Visitor
•
2 Messages
Xfinity Member benefits started getting this error a few days ago
XfinitySara
Official Employee
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3K Messages
1 day ago
Hello, @user_lruigt! Thank you for letting us know about this issue you've run into with your Xfinity Membership Benefits. We appreciate your patience while waiting on a response from our team, too. Are you still having this problem? If so, what troubleshooting have you tried so far (i.e. clearing your browser's cache and cookies, trying another browser altogether, using incognito mode, etc.)?
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user_0wwv86
Visitor
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4 Messages
23 hours ago
I too am having this issue. I have cleared browser's cache and cookies. I have checked to see if my settings have changed and they are still the same as they always have been. I have tried incognito mode and it still does not work. I have tried explorer and chrome neither work.
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user_b6vpah
Visitor
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2 Messages
21 hours ago
I’m also having this issue. Only seems to affect the benefits page. Have tried different browsers and devices.
3
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user_gnxdzo
Visitor
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3 Messages
21 hours ago
Same issue here. Tried multiple browser, incognito mode, multiple devices, cleared cache, app as well. All same error when trying to redeem today's rewards (or any rewards). No VPN, both wifi and cellular. I am the only account holder.
(edited)
0
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user_zwxp9q
Visitor
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3 Messages
20 hours ago
I am getting the same message. Tried multiple devices as well.
0
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sleegoo
Visitor
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1 Message
20 hours ago
Same issue on Windows Chrome and Android Chrome.
The dev console is filled with errors. Should be pretty easy to find the cause (I'm a web dev).
(edited)
0
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Jonathan75
New Poster
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7 Messages
15 hours ago
I have the same problem, so is it everyone? I've tried on my Android phone using the Chrome browser, and on my Windows desktop PC using Firefox, Edge, and Opera. Every browser says the same thing: A rendering error occurred: Cannot read properties of null (reading 'fields').
(edited)
4
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user_arq0n9
Visitor
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1 Message
10 hours ago
Just adding to the documented list of Xfinity customers that are reporting the Membership Benefits page is not loading. Only seeing the message "A rendering error occurred: Cannot read properties of null (reading 'fields').".
Curious if anyone has noted the page is loading properly for them?
1
0
Jonathan75
New Poster
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7 Messages
4 hours ago
The benefits page is working this morning, and, of course, all the $10 gift cards and free digital movie have been claimed.
6
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user_lruigt
Visitor
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2 Messages
23 minutes ago
A rendering error occurred: Cannot read properties of null (reading 'fields'). Still occurring on all apps and browsers on my phone and computer 10/16/26
1
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user_2qqlyw
Visitor
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2 Messages
7 minutes ago
still cant check my benefits page no matter what i do and what I check it on, tried clearing cookies caches, tried like 8 different browsers my phone app on the wifi on cell data and still some error message since 10am yesterday
0
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