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UPDATED: Free This Week - February 26 to March 3

​​​​​​​​​​Finding what to watch just got freer with Xfinity’s “Free this Week” experience — another way Xfinity gives our customers more to love in entertainment.​​​​​​​​​​ ​​​​​​​​​​ ​​​​​​​​​​ ​​​​​​​​​​Check back every Monday this year to explore highlighted movies, shows,

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Xfinity was impacted by a data security incident

To learn about what we’re doing to mitigate the issue and protect our customers, click here.

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ANSWERED: How to Return Your Xfinity Equipment

Question How do I return my equipment back to Xfinity?   Answer   How to Return Your Xfinity Equipment Whether you're moving, upgrading devices, or canceling a service, we can help! Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for th

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ANSWERED: How to contact Comcast?

***Created by our Community Experts & Community Users*** The Xfinity Forums are a peer-to-peer help community. This means that you are mostly talking to other paying customers just like you. There is an outstanding team of Official Employees assisting in these forums, but they are p

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ANSWERED: What is the Xfinity Regional Sports Fee?

Regional Sports Network Fee The Regional Sports Network Fee is an itemized charge that you'll see on your bill. This charge is not a government-mandated fee and will increase from time to time. It's based on our costs of providing the regional sports networks that we carry on our cable systems in e

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ANSWERED: Understanding taxes, fees and other charges on your Comcast bill

We're committed to delivering the entertainment and services you rely on today and the new experiences you'll love down the road.From time to time, we may adjust service prices and fees. These increases help us consistently improve our network, products and services, as well as cover the rising cost

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ANSWERED: How to Add, Invite, Manage, and Remove Users on Your Xfinity Subscriber Account

Manage user roles and permissions on Xfinity accounts As an Xfinity customer, you can give others the ability to access your account and take certain actions. Account owners or primary users can decide who has access to an account and what they can do, including things like paying your bill, addin

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ANSWERED: How to complete a Comcast account ownership change?

Changing Ownership of a Comcast Account We know there are times when you may need to change the ownership of a Comcast account. For example, you may need to handle the account of a friend deployed in the military, or you may experience a death in the family or another life-changing event. We a

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ANSWERED: How to lower your Comcast bill?

Question   Can you please help me lower my bill? I am a current customer and there does not appear to be any "deals" available for current customers.      Answer   ***Created by our Community Users***   Regarding promotional discounted offers, Comcast offe

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ANSWERED: How to Link, Unlink, and Switch Between Multiple Xfinity Accounts

Need to link, unlink or switch between your accounts? You can use your Xfinity ID to manage multiple accounts through xfinity.com online. Linking enables you to use one Xfinity ID to manage multiple Xfinity accounts/addresses. Link accounts LINK YOUR XFINITY ID TO AN ACCOUNT You can link your X

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ANSWERED: How to Pay Your Bill Using Apple Pay?

How to Pay Your Bill Using Apple Pay You can now pay your bill online using Apple Pay in the Safari web browser with a compatible Apple device. To use Apple Pay, you must first add a credit or debit card to your Apple Wallet.To learn about device compatibility and how to set up and use Apple Pay, v

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ANSWERED: Xfinity Military Rewards

Question Does Comcast have special offers for members of the military?   Answer   At Comcast, your military service matters to us. In gratitude for your service, we have a special customer offer if you're currently serving in the military or if you're a veteran: a one-time $50 Visa Pre

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ANSWERED: How to change your Comcast billing date

Question How do I change my Comcast billing date?     Answer     How to move your bill's monthly due date Are you an Xfinity Home, Xfinity Internet, Xfinity TV, and/or Xfinity Voice customer and need to change the monthly due date for your bill? You can do so online from y

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ANSWERED: How to make a payment to your Comcast account.

Question How can I make/modify my Comcast payment?     Answer   There are many convenient ways to pay your Xfinity bill. Regardless of the status of the services at your address, you can sign in to your Xfinity account to view and pay your bill online. You can also chat with X

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ANSWERED: How to fix Cannot Log Into Xfinity Mobile--Primary User Issue?

***Created by our Community Users*** Issue:   Cannot Log Into Xfinity Mobile--Primary User Issue  I recently signed up for Xfinity Mobile after already being an Comcast TV and Internet customer. I have not been able to log into my Mobile account since even before signing up (had to sig

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ANSWERED: How to determine if you will be subject to Xfinity Early Termination Fees (ETF)

***Created by our Community Experts***   If your Services are subject to a minimum term agreement, and you terminate all or any portion of the Services under the minimum term agreement before the end of the minimum term, you may be charged an early termination fee. Review your mini

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ANSWERED: How to get help with your Xfinity Visa Card rebate

***Created by our Community Experts*** If you are eligible for a rewards card, check the status here: https://xfinityincentivetracker.com/   Use your account number, it will show a time line that tells you how close you are to receiving your rebate.   If for some reason t

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ANSWERED: How to upgrade your devices when you receive an upgrade letter from us?

How To Update Your Xfinity Equipment Online Over time, Internet and TV equipment must be updated to keep up with the latest technology. If you rent equipment from Comcast, you are eligible for an update — on us! If you own your equipment, please see more about updating your modem for instruc

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ANSWERED: Xfinity Internet Data Usage Guide

​ ​ ​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​ ​ ​ ​​You can find out more about Comcast's usage plans (data caps) here: ​​https://www.xfinity.com/support/internet/data-usage-plan/​ ​ ​ ​ ​ ​ ​ ​This guide is meant to help you understand some basics about data usage.

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ANSWERED: Got an Xfinity orange cable in your yard?

​ ​ ​ ​ ​***Created by our ​​ Community Experts​​***​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​​Don't panic! A crazed Comcast technician hasn't lost his/her marbles. The line is known as a​​ ​​drop. ​​Temporary​​ ​​drops are typically orange. Techs will sometime run temporary drops so c

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