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Lkpolo
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Problem Solver

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521 Messages

Tuesday, August 22nd, 2023

Closed

Unable to add new rules

In the middle of the night our gateway light was blinking. It needed rebooted three times before it would stay on. After that I rebooted the touchscreen. Currently I cannot set any new rules on the automation tab of the Home app. How long is this issue going to last?

Question

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Updated 

2 years ago

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Accepted Solution

Lkpolo

Problem Solver

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521 Messages

2 years ago

I was able to get someone from an advanced team for Home. There was a technical issue on the Xfinity end that was resolved about ten hours later. Thank you for replying. 

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CCKatie

Retired Employee

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744 Messages

@Lkpolo I am so glad to hear that you were able to get in touch with someone that could help fix this for you! If you ever run into additional issues in the future, or need assistance with anything else, please don't hesitate to create a new post so that our team can assist you. We appreciate you taking part in our amazing community here, I hope you have a wonderful day!

2 years ago

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XfinityAirelle

Official Employee

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2.8K Messages

2 years ago

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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