Xfinity Support

I am abroad, but I would like to cancel my Xfinity Mobile membership and phone number. Any idea what I should do as I cannot make an international dial to the US?

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XfinityJeniece

Official Employee

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4.4K Messages

26 days ago

Hey there, @user_h3747p, thanks for reaching out through Xfinity Forums regarding your Xfinity Mobile account. We can assist you with making changes to your Xfinity Mobile account. Are you still having issues with disconnecting?

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user_h3747p

Visitor

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3 Messages

@XfinityJeniece yes I still have issues disconnecting! Please kindly assist.. kindly also check DM for private details.

i also contacted my roomate back in the US, I attempted to add her to be one of the account managers, but it didn’t work, it says the invite pending is delayed.

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24 days ago

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XfinitySean

Official Employee

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1K Messages

Thanks for confirming, and letting us know you sent a message our way! For future reference, please keep in mind that sending unsolicited direct messages is a violation of Forum Guidelines. That said, I'll meet you there, so we can discuss the information on your account in private!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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24 days ago

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user_h3747p

Visitor

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3 Messages

24 days ago

I don’t understand how I supposed to meet ya’ll then.

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XfinityDena

Official Employee

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4.7K Messages

@user_h3747p

I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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23 days ago

0

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user_h3747p

Xfinity Support

XfinityJeniece

user_h3747p

XfinitySean

user_h3747p

XfinityDena

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