4 Messages
Xfinity Mobile Website Issue.
I'm having issues with the xfinity mobile website. I need to update my payment information, but the website keeps saying "
Something went wrong.
Trying this page again may help fix the problem."
error. I keep hitting refresh, but it's not working. I've tried different browsers, that didn't work either.
XfinityRoberto
Official Employee
•
1.6K Messages
1 month ago
I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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