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Wednesday, February 26th, 2025 6:37 AM

Xfinity Mobile Website Issue.

I'm having issues with the xfinity mobile website. I need to update my payment information, but the website keeps saying "

Something went wrong.

Trying this page again may help fix the problem."
error. I keep hitting refresh, but it's not working. I've tried different browsers, that didn't work either.

Official Employee

 • 

1.7K Messages

2 months ago

I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

Visitor

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1 Message

5 days ago

I've been trying for over a month to look at my xfinity mobile bill. Every time I do, it tells me that something went wrong. And then I eventually get a notification saying something is wrong on our end, We're trying to get it fixed as soon as possible. But that doesn'help me when I can't see my billing statements. I'm not receiving credit for my phone trade in and I can't do anything or look at anything and when I call in, it's no help. So if I can't look at my bill online, you need to send me a statement, a paper statement until you get your freaking website fixed. I've been with xfinity for 8 years. My total bill is over $400 a month. I think I deserve to at least be able to look at it.

Official Employee

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20 Messages

Hi @user_h4ltn8, as someone like myself that likes to review bills weekly I understand how important it is to know exactly where your money is going at all times. You are correct, this is very important and I want to help you get this resolved.

I see that you have tried different browsers which is a great troubleshooting step to take. I would in particular recommend using Google Chrome as the Xfinity website tends to work smoothest on that browser. Regardless of the situation it is always a good practice to clean out some of the browsing data that gets stored in these web browsers, namely your cache and cookies.
I will provide some steps below on how to clear your cache and cookies on Google Chrome.

1. Launch the Google Chrome web browser 
2. Click the settings icon in the top right, this will look like 3 vertical dots 
3. Select "Delete Browsing Data" in the drop-down list
4. Set the time range to" All Time"
5. Check the boxes for "cookies and other site data" and "Cached Images and files" (DO NOT SELECT "DELETE BROWSING HISTORY")*
6. Click "Delete data"

Once you have completed these steps please head to the Xfinity mobile website, and attempt to view your bill

Did following these steps resolve your issue?



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