XFINITY MOBILE SCAM

Never received credits and discounts for the 3 phones I bought! I have been trying to call and call and call Xfinity Mobile for weeks now and every time I call I am put on hold for 10 to 20 minutes, then I'm either hanged up on or a totally different agent will come on the phone and I would have to explain the issues all over again, just to be put on hold again for 10 to 20 minutes, and this would continue over and over for hours. I would then be bombarded with text messages and emails saying "Here is the information you requested" and what was sent was links to information I never requested like how to watch the Olympics? I have screenshots, phone recordings, and I am about to report this to the BBB and other agencies as a scam, if this is not resolves ASAP!

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XfinityJorge

Official Employee

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2.5K Messages

2 days ago

Hellofaname613 Hi there! Thank you so much for using our Forums and for taking the time out of your busy day to contact us. I understand that you are having a difficult time resolving your Xfinity Mobile concerns and our team is here to make sure you get the assistance you need to get this resolved. We know your time is important and in order to get started can you send us a DM with your name as well as your address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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Hellofaname613

XFINITY MOBILE SCAM

XfinityJorge

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