Visitor
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2 Messages
Xfinity Mobile Promotion Denied without Telling Us Why
We went to the Xfinity store 3 days ago to switch our Verizon Wireless service to Xfinity Mobile with the Buy 1 Get 1 line for free promotion. After going through several steps we were told we did not qualify. Nobody can tell us why we don't qualify other than they say we can change our older Triple Play service into one of the current ones, basically wiping out the savings the promotion would bring us. The promotional offer only says that we need to have Xfinity internet service and that is included in our triple play but they don't accept that even though there is no literature saying older internet plans don't qualify.
XfinityAlfonso
Official Employee
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1.2K Messages
1 year ago
Good Afternoon @jackn2 thank you so much for taking time and relaying your experience via our Xfinity Forums. We're so sorry about this frustrating experience with attempting to take advantage of the BOGO offer. There may be several factors that can contribute to not qualifying, and we can certainly go over that 1-1. Your home-based services plan and the BOGO offer are different though, so I do want to try and address that as much as possible.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.
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user_kh4t5h
1 Message
1 year ago
Looks like my Buy1 Get1 promo is getting denied. When I got into this promo, I had checked with the online and store representative about the qualification criteria for this offer and I was just told that I needed to be an Xfinity Internet customer, no other questions were asked. Today, when I see the bill did not include the $30 credit for this promo, I'm been told that I was an Xfinity Mobile customer in the past (December 2022) and that's why I don't qualify for this offer. I was misguided by the online and the store reps when enrolling into this offer. I need to get the $30 credit as mentioned in the promo.
Thanks.
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user_mkg7pr
4 Messages
1 year ago
They did the same thing to me, but it was stated I couldnt get the 800 off for just one line so I considered getting 2 lines, just for it to then be denied due to their requirements of having 3+ lines ported over & their requirements of having different home services added on..
The denials were applied for all of the offers - the bogo on the buy a line get a free line for 12mo., as well as the $800 off a 5G phone for 'porting in' offers (black friday deal)....
I believe and think it's just for show so that they can upsell the home packages & further rip people off..
I'm already paying over $110 a month just for internet alone, and they were trying to say I had to have a new combo package on my home services before I could get the line and device offerings... Didn't say that ANYWHERE in the advertisements, and its totally pushed me away as a customer.. deceive me once shame on you deceive me twice shame on me, you wont have a third opportunity.
It seems they've sure grown keen to pushing customers away these days... I wouldn't recommend anyone to even waste their time with xfinity..
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Rachelg1
3 Messages
10 months ago
NO ONE TOLD ME TO COME IN TO DROP MY 40 to 30.
I had to figure that out on my own. From my case manager who helps me figure out my son’s budget. Since I’m under that new bill.
NO ONE TOLD ME. I budget every single penny. I use my devices to help him speak as we await his AAC device on a miniature screen.
but hey. WHEN I GO IN YOU DECLINE. I had a 800 score, but I paid off every device to THE MOMENT I left. Your service says AND CLAIMS they help.
you should be ashamed.
[Edited: "Inflammatory"]
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