Visitor
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2 Messages
Xfinity mobile charged me $908 data roaming fee!!!
Xfinity mobile charged me a $908 data roaming fee!!! I chatted with them on line, called them via phone many many times, explained again and again that this was because my daughter who is a minor BTW, accidentally enabled the data roaming while we ere traveling abroad, the option popped it up automatically and she clicked it without knowing what does the data roaming mean and how much the cost would be. One of the agent I talked too around two weeks back, waived the additional cost and when I called them today to follow up, they told me that the charge was valid and not waived, I am really lost. The charge is so high ($908 for around 2g) and wondering why xfinity don't automatically apply for the international travel pass in that case?
XfinityJohnG
Official Employee
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2K Messages
20 days ago
Thank you for reaching out here @user_0ly8jr. I will be happy to look at any charges on that account from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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