Visitor
•
1 Message
We're sorry, the number you have dialed has calling restrictions that has prevented the completion of your call, announcement 19
Today is the first time this has happened, we are on a call hands-free driving in our vehicle, talking to someone, and the call drops and the recorded message above is heard. This has happened with two different numbers, and neither of them is blocking our number. We can then call the person back and it works.
Anybody experience this? Anybody know why?
user_6c8a57
Visitor
•
2 Messages
3 years ago
Update - the higher tier phone support fixed the issue for me. I had already done the basic troubleshooting steps with the first rep (restart, remove sim card and re-install, reset network settings, etc) - none were successful. When I was escalated, the rep (Kiley) said she had to change a network setting on her end for my account and asked me to restart the phone. That fixed my issue. We are now able to make outgoing calls again! Wish I knew the exact change she made to share here.
1
0