Xfinity Community Forum

We're sorry, the number you have dialed has calling restrictions that has prevented the completion of your call, announcement 19

Today is the first time this has happened, we are on a call hands-free driving in our vehicle, talking to someone, and the call drops and the recorded message above is heard. This has happened with two different numbers, and neither of them is blocking our number. We can then call the person

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Update - the higher tier phone support fixed the issue for me. I had already done the basic troubleshooting steps with the first rep (restart, remove sim card and re-install, reset network settings, etc) - none were successful. When I was escalated,

U

We're sorry, the number you have dialed has calling restrictions that has prevented the completion of your call, announcement 19

Today is the first time this has happened, we are on a call hands-free driving in our vehicle, talking to someone, and the call drops and the recorded message above is heard. This has happened with two different numbers, and neither of them is blocking our number. We can then call the person

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16

U

We're sorry, the number you have dialed has calling restrictions that has prevented the completion of your call, announcement 19

Today is the first time this has happened, we are on a call hands-free driving in our vehicle, talking to someone, and the call drops and the recorded message above is heard. This has happened with two different numbers, and neither of them is blocking our number. We can then call the person

U

having the same exact problem - been on the phone with support for an hour. Anyone figure out a fix to this?