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Monday, March 31st, 2025 11:40 AM

Want to pay Xfinity mobile with bank checking account vs. credit card

Is there a way to set up the autopay source for my mobile bill to come from my checking account instead of a credit card? If there is, I can't figure it out.

Problem Solver

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747 Messages

1 month ago

@user_fpnzd6 Xfinity Mobile only accepts credit/debit cards. No bank accounts. Here are instructions for setting up;

  • Sign in to your Xfinity Mobile account: Go to the Xfinity website or app and log in.
  • Navigate to Billing: Click on "Billing" or a similar option in your account.
  • Select "Autopay": Find the "Autopay" or "Automatic Payments" section.
  • Choose your payment method: Select the payment method you want to use for automatic payments (credit/debit card).
  • Confirm your identity: You may be asked to confirm your identity by entering a six-digit code sent to a trusted contact method.
  • Agree to terms and conditions: Check the box next to "I agree to the Automatic Payments Terms & Conditions".
  • Click "Set Up": Click the "Set Up" button to finalize the process. 

(edited)

3 Messages

Nope. On my "Update payment method" screen I only have the choice of "credit or debit card". Nowhere does it offer "add a new bank account".

Official Employee

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1.3K Messages

1 month ago

Hi there, @user_fpnzd6! Thanks for reaching out to us here on the Community Forum! At this time, the payment methods accepted are credit and debit cards. There is no option to pay directly from a bank account.  If you have a debit card that is linked to your desired checking account, that would be the way to go! You can find more information about updating your payment method here : https://www.xfinity.com/support/articles/how-to-pay-xfinity-mobile-bill

3 Messages

That's odd since my Xfinity internet is autopay thru my bank. I guess different divisions use different billing software packages.

Official Employee

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1.3K Messages

@user_fpnzd6, yes, the process is different between home services and mobile. I'm not sure if that will change in the future, but we appreciate the feedback!  For right now, if you want to use a bank account, a debit card that is linked would be the way to go! 

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Visitor

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1 Message

11 days ago

This is rediculous. I've spent way to much time going back and forth trying to use checking for my mobile bill. I get a $10 discount on internet for using banking. It's just your way of robbing us over and over and over and over.

Visitor

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1 Message

8 days ago

Your Exactly 100% right! "Unlike TV & Internet Service" Xfinity Mobile does Not allow you to set up Auto Pay using your Bank Account because that would mean we the consumers could save money & it's Obvious that most likely change anytime soon because after all it ALWAYS comes down to the money without ever thinking about the customer & that just ain't right.

(edited)

Problem Solver

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747 Messages

@user_468ow1 What exactly makes you think that "if" Xfinity Mobile offered ACH bank payments, that would earn you an automatic discount? Just because they do this for TV & Internet service? WRONG!

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