Visitor
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3 Messages
Visual Voicemail Not Working for newly activated iPhone
My new iPhone 13 recently got activated by Xfinity Mobile (with same number ported from AT&T with my old iPhone SE), but the Visual Voicemail never shows up in the Phone app. Under the Voicemail tab, I can see "Call Voicemail" button, but there was no "Set Up Now" button.
I can click this "Call Voicemail" button (or dial *86) to set up Voicemail password and listen to voice messages; Voicemail seems to work just fine by dialing in. However, I can't see any caller numbers or any voice transcription.
Now whenever I receive a voice message or exit from Voicemail, I would instantly receive an automatic text message, and they might be related to Verizon Wireless Visual Voicemail (VZWVVM):
"//VZWVVM:SYNC:ev=NM;id=7;c=1;t=v;s=1xxxxxxxxxx;dt=08/06/2022 14:17 -0700;l=4;dev_t=5" (I replaced phone number by xxxxx here)
"//VZWVVM:SYNC:ev=MBU;dev_t=5"
I have spoken/chat with at least 4 Xfinity Mobile customer service members and spent many hours trying to figure out a solution; I followed their instructions like resetting network, turning my phone on/off, waiting, etc... But none of these methods worked. One person told me that even Tier 2 support could not solve my problem as Visual Voicemail has been disabled somehow.
Now I have to guess some settings during the porting process from AT&T to Xfinity were not correctly configured in the backend. Please help!
Accepted Solution
user_07e8e8
Visitor
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3 Messages
2 years ago
Problem finally solved: simply went to a nearby Xfinity store and made the Visual Voicemail work in just 15min!!! Apparently, the Xfinity store has direct phone access to high-level tech support. Won’t waste time making my own calls or chatting online again!
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Hokage
Visitor
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5 Messages
2 years ago
Thanks for the advice. I’ve been on the phone and chatting with support for so many hours trying to fix this issue with no luck. It’s definitely one of the most frustrating experiences I’ve had with any customer service from any company. Xfinity needs to do better. I’m going to the store next wish me luck.
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user_0d634c
Contributor
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21 Messages
2 years ago
It doesn't have anything to do with porting your number. Did Xfinity give you a new number?
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user_0d634c
Contributor
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21 Messages
2 years ago
Homage, Touche'! You got it right. So how many in total did you spend on the phone getting no solution? I hold the record for wasted hours on phone with support/tech/first team/advanced team. I wish they could just be honest. It's okay to not know.
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Hokage
Visitor
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5 Messages
2 years ago
I couldn’t even keep up with the hours. I know it was multiple hour calls broken up over 1-2 months total. In between calls I had to take long breaks and give up on a solution just to retain my sanity. Luckily I was finally able to get the visual voicemail issue corrected.
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user_9bb7be
Visitor
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1 Message
2 years ago
Looks like I have to go to the store as well. Three calls to support, passed around multiple times... assured each time "there is a background job running and it will be done this evening." Only to have this never once be resolved. How is this still a recurring issue?
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user_bd8bd5
Visitor
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1 Message
2 years ago
I’m having the same issue! I’ve tried everything to figure out the voicemail issue and nothing is working for me. People who call me tell me they aren’t able to leave a voicemail message, [Edited: "Language"].
(edited)
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user_5358ad
Visitor
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4 Messages
2 years ago
I switched from Verizon and I have the exact issue.
I have been on with tier 2 support for hours with nothing accomplished.
Somebody help!!!!!!!
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user_5358ad
Visitor
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4 Messages
2 years ago
I switched from Verizon and have the exact issue.
I've spoked with tier 2 support for hours with nothing accomplished.
Somebody help!!!!!!
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MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
Old post being closed. It was solved and explained by the original poster.
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