Contributor
•
19 Messages
Unable to disable automatic connection to Xfinity Wi-Fi hotspots on Xfinity Mobile devices
Ever since the release of Android 10, the option to disable automatically connecting to Xfinity Mobile hotspots is gone.
The following kb article is no longer valid on the latest versions of android:
https://www.xfinity.com/mobile/support/article/stop-phone-autoconnecting-wifi-hotspots
This is a major problem for me, because whenever I return home my Samsung Galaxy Note 10+ always connects to Xfinity Wi-Fi hotspots. This hotspot in particular has no internet connectivity, which means I have no internet service on my mobile device. I could enable the option to use mobile data on weak Wi-Fi connections, but then I end up having a very large mobile bill due to data being $12 per Gig. I work from home, so paying for unlimited is not worth it.
I have forgotten the network, reset network settings, and factory reset my phone. The auto connecting 'feature' is baked into the firmware of my device. I have read about other people with the same issue on both reddit and the Xfinity forums, and nobody has a resolution.
I've spent over 8 hours on the phone in the last two weeks, and nobody is able to resolve this issue for me. An agent by the name of Jade (Employee ID: JREGIS886) has supposedly escalated this issue for me, but there has been no response from her. I stressed to her that I wanted a ticket # and some form of follow-up so I can avoid the constant loop of explaining this to the first line of support, and she assured me she would reach out again. This has not happened.
I've spent $1,200 on this device alone, and purchased at least one other device through Xfinity Mobile and am not happy with the level of service I have received regarding this issue.
I am not sure if anyone here has connections deep inside Xfinity, but if you do please help me out. At this point I have filed a complaint with the FTC and FCC because I don't know what else to do regarding this issue.
Thanks in advance.
nodouglasparker
Contributor
•
19 Messages
4 years ago
They obviously want to blame Samsung, but it's an iPhone issue as well. I believe it even happens on the Google Pixel. It is my understanding that they have custom firmware built for their mobile network, so they need to at the very least facilitate a fix for this widespread issue. Especially considering that if you buy a mobile device from Samsung, Google, or Apple directly with any other carrier you don't end up with this issue. I'm not sure if it's an update you get when you insert their sim card and connect to their network, or if it's something baked into phones purchased directly from XFINITY.
0
Bmax1985
Frequent Visitor
•
9 Messages
4 years ago
Any traction on this? I hadn't put together that it started with Android 10 but the timing fits. Getting really annoying especially since my neighbor must have moved their gateway and now the Xfinity signal is stronger in my home.
0
0
nodouglasparker
Contributor
•
19 Messages
4 years ago
You might be able to set something up via bixby routines, or a 3rd party app. You could even develop an app yourself to always ensure you're connected to your home Wi-Fi.
I'm reluctant to use 3rd party software when I am unsure if the developer can be trusted- So I like to use open source software whenever possible.
Honestly, if it turns into a big enough hassle it's worth considering another carrier. XFINITY Mobile is great value for Verizon service, but there are other MVNO's that also offer good value.
0
0
Bmax1985
Frequent Visitor
•
9 Messages
4 years ago
The whole thing is comical. All Xfinity has to do is turn off whatever they're doing to make this 'carrier wifi' work and assume basic competence of the users. If you don't want to use your data, you'll need to connect to Wifi...
0
DontCallMeShirl
New Poster
•
1 Message
4 years ago
Galaxy Note 9...working at least for now. I have a feeling ill be forced to root it in the next couple days when the settings magically poof back...wll also be filing an FTC complaint if I'm dealing with this again in a few days.
0
0
XfinityPeterH
Official Employee
•
1.8K Messages
4 years ago
@DontCallMeShirl Thank you for reaching out to us about your Xfinity Mobile devices. We appreciate your feedback and want to make sure we are able to properly help you. To get help with your Xfinity Mobile account would you please reach out to us by using https://comca.st/3tIZvgU, Facebook, or even Twitter. That way we can get you to the proper department for assistance with your Xfinity Mobile account. Thank you for your understanding.
https://comca.st/3a5064y
https://comca.st/3d19ok2
0
0
S20plususer
New Poster
•
1 Message
4 years ago
0
0
nodouglasparker
Contributor
•
19 Messages
4 years ago
The more people that file these complaints the more likely they are to actually be pressured into making the changes that they need to make.
0
0
mikeorama
Frequent Visitor
•
13 Messages
4 years ago
@nodouglasparker yes, this happens on iOS too. It must be pushed out with their carrier profile, because I'm using a BYOD iPhone that was originally on AT&T, nothing Xfinity on it except the SIM and whatever profile they push to it.
I don't understand why every single XM customer isn't driven mad by this; is it possible that some devices are not affected?
0
nodouglasparker
Contributor
•
19 Messages
4 years ago
The only reason I am still here is because of the low price on my bill. I'll likely be switching off if this isn't resolved soon. I'm hoping that with enough complaints XFINITY will be forced to rollout a fix.
0
0
rightfooted
Expert
•
1.4K Messages
4 years ago
I use a moto g power, my husband an LG X Charge, and my sister an LG Stylo 6. None of us have that issue.
0
0