Ever since the release of Android 10, the option to disable automatically connecting to Xfinity Mobile hotspots is gone.
The following kb article is no longer valid on the latest versions of android: https://www.xfinity.com/mobile/support/article/stop-phone-autoconnecting-wifi-hotspots
This is a major problem for me, because whenever I return home my Samsung Galaxy Note 10+ always connects to Xfinity Wi-Fi hotspots. This hotspot in particular has no internet connectivity, which means I have no internet service on my mobile device. I could enable the option to use mobile data on weak Wi-Fi connections, but then I end up having a very large mobile bill due to data being $12 per Gig. I work from home, so paying for unlimited is not worth it.
I have forgotten the network, reset network settings, and factory reset my phone. The auto connecting 'feature' is baked into the firmware of my device. I have read about other people with the same issue on both reddit and the Xfinity forums, and nobody has a resolution.
I've spent over 8 hours on the phone in the last two weeks, and nobody is able to resolve this issue for me. An agent by the name of Jade (Employee ID: JREGIS886) has supposedly escalated this issue for me, but there has been no response from her. I stressed to her that I wanted a ticket # and some form of follow-up so I can avoid the constant loop of explaining this to the first line of support, and she assured me she would reach out again. This has not happened.
I've spent $1,200 on this device alone, and purchased at least one other device through Xfinity Mobile and am not happy with the level of service I have received regarding this issue.
I am not sure if anyone here has connections deep inside Xfinity, but if you do please help me out. At this point I have filed a complaint with the FTC and FCC because I don't know what else to do regarding this issue.
Thanks in advance.
... View more