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About nodouglasparker
since
06-22-2018
02-22-2021
nodouglasparker
Frequent Visitor
18
Posts
7
Kudos
1
Solution
02-21-2021
07:41 PM
@mikeorama I believe every device on the XFINITY network is affected by this. I just purchased a S21 Ultra and it has the same issue. The only reason I am still here is because of the low price on my bill. I'll likely be switching off if this isn't resolved soon. I'm hoping that with enough complaints XFINITY will be forced to rollout a fix.
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02-12-2021
02:49 AM
Comcast will continue to deflect blame. Please file an FTC / FCC complaint before you switch carriers. The more people that file these complaints the more likely they are to actually be pressured into making the changes that they need to make.
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12-17-2020
01:15 AM
Unfortunately, there is absolutely nothing that can be done to stop this (at least within the OS). You might be able to set something up via bixby routines, or a 3rd party app. You could even develop an app yourself to always ensure you're connected to your home Wi-Fi. I'm reluctant to use 3rd party software when I am unsure if the developer can be trusted- So I like to use open source software whenever possible. Honestly, if it turns into a big enough hassle it's worth considering another carrier. XFINITY Mobile is great value for Verizon service, but there are other MVNO's that also offer good value.
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11-21-2020
01:54 PM
Can you please change my username from DougParker1992 to douglasparker ? All lowercase please. Thank you.
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11-19-2020
03:32 PM
1 Kudo
They obviously want to blame Samsung, but it's an iPhone issue as well. I believe it even happens on the Google Pixel. It is my understanding that they have custom firmware built for their mobile network, so they need to at the very least facilitate a fix for this widespread issue. Especially considering that if you buy a mobile device from Samsung, Google, or Apple directly with any other carrier you don't end up with this issue. I'm not sure if it's an update you get when you insert their sim card and connect to their network, or if it's something baked into phones purchased directly from XFINITY.
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08-23-2020
10:41 PM
Yeah, it's an absolute nightmare to deal with and I wish more people were vigilant about coming forward and speaking up about this. Xfinity will continue to shift blame to Samsung as usual, but it becomes harder to do so when more people are speaking up. We don't pay $1,200 for a flagship device to be forced onto Xfinity Wi-Fi networks that have degraded service. It basically forces you to continuously stay on mobile data racking up extra data charges or to remember to reconnect to your own home network whenever you return home; and forgetting to do so can result in nothing working outside of SMS and voice calls. I think even MMS messages are tied to a data connection. Oh, and good luck if you work a job where you travel a lot. I've heard several people complain about that too. I seriously wouldn't be surprised if there is eventually a class action lawsuit over it. This isn't native android functionality (there are plenty of reports of this happening on iOS too) and can severely degrade your service; not to mention the risk of your phone connecting to a spoofed hotspot with the same ssid. Thanks for filing your formal complaints with the agencies mentioned above. That will only help everyone in the long term and I hope others with this issue continue to do so for everyones benefit.
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08-20-2020
04:25 PM
1 Kudo
I disabled the setting that allows the Xfinity My Account app to manage the Wi-Fi on my device and it still auto connected to the Xfinity Wi-Fi hotspot near my home; resulting in no internet access (MMS included) until I manually connected to my home network. There are no other apps from Xfinity installed on my device. Thanks for trying to help.
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08-19-2020
10:32 PM
I don't have any apps from Xfinity except for the Xfinity My Account app. I clicked the Wi-Fi control history, and it is blank; indictating that no preinstalled apps have been making changes to Wi-Fi.
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07-10-2020
04:06 PM
3 Kudos
Update on 7/10/2020: I was contacted by Karla P from corporate due to the FTC / FCC complaints that were filed, and she is going to get in contact with the engineering team to try and have this resolved. I don't know why Tier 2 and Tier 3 couldn't escalate this issue, and it's honestly sad that we have to work so hard to get regressions like these fixed, especially when it has a major impact on your service. I know there are plenty of other people that have posted on both reddit and the Xfinity forums regarding this issue. If this issue is affecting you, and you cannot disable auto connecting to Xfinity Wi-Fi hotspots as instructed here, I highly recommend you file an FTC / FCC complaint to force Comcast to resolve this issue as quickly as possible. FTC Complaint Form FCC Complaint Form Only in greater numbers will we be heard. Thank you. Update on 7/23/2020: It's been two weeks, and this escalation has done nothing. Karla P. has spent the last two weeks asking the same basic troubleshooting questions that the first line of Xfinity Mobile support has already gone over. This is like the 5th or 6th time going over the same troubleshooting steps. Karla has screenshots of all of my network settings, and despite being able to see everything she is still asking me to change settings that are already configured as she's requested. I'm stuck in a feedback loop, and it's like everybody forgets the questions they asked previously and simply ask the same questions over and over again. I'm a Software Engineer and I am very familiar with the Android ecosystem. This is a carrier based feature that you could previously disable, and now that option is no longer available after Android 10 due to presumably a regression in the firmware update process.
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07-07-2020
05:37 PM
It is no longer possible to disable auto connecting to Xfinity Wi-Fi hotspots due to a regression with the release of Android 10.
See here for more info:
https://forums.xfinity.com/t5/Xfinity-Mobile/Unable-to-disable-automatic-connection-to-Xfinity-Wi-Fi/td-p/3351621
https://www.reddit.com/r/Comcast_Xfinity/comments/hn28d6/unable_to_disable_automatic_connection_to_xfinity/
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07-07-2020
05:34 PM
1 Kudo
I'm now connected with Tier 2 after another 2 hours on the phone and they're telling me that there is nothing that can be done, and that they're 99% sure that Tier 3 cannot do anything either.
It is very obvious that there is a regression with the ability to turn off auto connecting to Xfinity Wi-Fi hotspots and nobody is able to contact the team behind carrier updates.
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07-07-2020
05:34 PM
1 Kudo
Ever since the release of Android 10, the option to disable automatically connecting to Xfinity Mobile hotspots is gone.
The following kb article is no longer valid on the latest versions of android: https://www.xfinity.com/mobile/support/article/stop-phone-autoconnecting-wifi-hotspots
This is a major problem for me, because whenever I return home my Samsung Galaxy Note 10+ always connects to Xfinity Wi-Fi hotspots. This hotspot in particular has no internet connectivity, which means I have no internet service on my mobile device. I could enable the option to use mobile data on weak Wi-Fi connections, but then I end up having a very large mobile bill due to data being $12 per Gig. I work from home, so paying for unlimited is not worth it.
I have forgotten the network, reset network settings, and factory reset my phone. The auto connecting 'feature' is baked into the firmware of my device. I have read about other people with the same issue on both reddit and the Xfinity forums, and nobody has a resolution.
I've spent over 8 hours on the phone in the last two weeks, and nobody is able to resolve this issue for me. An agent by the name of Jade (Employee ID: JREGIS886) has supposedly escalated this issue for me, but there has been no response from her. I stressed to her that I wanted a ticket # and some form of follow-up so I can avoid the constant loop of explaining this to the first line of support, and she assured me she would reach out again. This has not happened.
I've spent $1,200 on this device alone, and purchased at least one other device through Xfinity Mobile and am not happy with the level of service I have received regarding this issue.
I am not sure if anyone here has connections deep inside Xfinity, but if you do please help me out. At this point I have filed a complaint with the FTC and FCC because I don't know what else to do regarding this issue.
Thanks in advance.
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