Visitor
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6 Messages
Trying to receive the shipping label to send my trade in phone for three weeks
I traded in my phone and received the new phone on July 13. I didn't receive the shipping label to send the old phone and the 'print shipping label' button in the devices tab was grayed out so I couldn't print it.
Since then I have been contacting Xfnity mobile through chat and phone to get the label.
All the agents gave me case numbers and sent the problem to the advanced team and until now (Aug 7) I didn't receive the shipping label.
I traded in the phone to get the promotional 700$ monthly credit and now I can't return the new phone and I don't get a shipping label to send the old phone.
Calling Xifnity mobile on the phone doesn't help because each time they promise that I will get the label in 24/48 hours or on Thursday at 5Pm but I never get it.
What should I do? I already called the Xfinity mobile phone and chat but theses support people are useless. They just promise things and tell me to wait.
Accepted Solution
XfinityJanelle
Official Employee
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1.1K Messages
1 year ago
@user_c41760 Thank you for reaching out on the Xfinity Community Forums. We are happy to assist you with your mobile inquiry. It does appear you have tried all the avenues available. We will be happy to help setup contact as we do not have access to Xfinity Mobile account over social media. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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