S9 no video call

Since switching to xfinity i have lost my ability to make video call. My wife's s8 note is able to make video calls

The option to toggle on/ off in phone settings isn't there any more. What can be done to restore the option?

Responses

XfinityAntoine

Official Employee

•

1.4K Messages

1 year ago

Thank you for reaching out, user_5287ql! It should still work the same way. What's there instead of the toggle option?

2

0

U

user_5287ql

2 Messages

There is nothing there. No toggle option.

1 year ago

0

Thanks for checking that. Since it isn't showing there, it may not be provisioned on our end. Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Plan

user_5287ql

S9 no video call

Was this helpful?

XfinityAntoine

user_5287ql

XfinityNicolas

New to the Community?