S9 no video call

Since switching to xfinity i have lost my ability to make video call. My wife's s8 note is able to make video calls

The option to toggle on/ off in phone settings isn't there any more. What can be done to restore the option?

Responses

XfinityAntoine

Official Employee

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1.4K Messages

10 months ago

Thank you for reaching out, user_5287ql! It should still work the same way. What's there instead of the toggle option?

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user_5287ql

2 Messages

There is nothing there. No toggle option.

10 months ago

0

Thanks for checking that. Since it isn't showing there, it may not be provisioned on our end. Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

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10 months ago

0

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user_5287ql

S9 no video call

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