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Klinco
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5 Messages

Sunday, February 20th, 2022 12:14 AM

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S22 Ultra From Samsung.com

Can I order an S22 Ultra from Samsungs website and use it with my Xfinity plan? I'd like to order one of the exclusive colors Xfinity doesn't offer. Thanks  

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4 years ago

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CCMike1

Retired Employee

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933 Messages

4 years ago

Hello @Klinco thank you for reaching out. Thank you for sharing your experience with us today. I'm sorry to hear about the issues you're having. We have limited support for XFINITY mobile on this platform. Have you tried reaching out to phone support? 

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Klinco

Visitor

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5 Messages

@XfinityMikeB​ yes I have. One representative said yes I can do that and another one said I need the IMEI before I can know for sure. Obviously, the IMEI does not exist yet for these devices. Disappointing not to be able to get a straight answer. I'm new to xfinity mobile from Tmobile. 

4 years ago

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CCJimmy

Problem Solver

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492 Messages

I completely understand @Klinco! I would recommend getting back in contact with our Mobile experts so they can assist you! You can reach out to them with one of the following methods:

 

• SMS Text Message: 1 (888) 936-4968

• Phone: 1 (888) 936-4968

• Chat:  https://comca.st/3h16QTO

 

I'm confident that they will be able to help find a resolution! Let me know if you have any other questions! 

I no longer work for Comcast.

4 years ago

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Gandalf666

Visitor

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2 Messages

I was about to switch my family to Xfinity from Verizon.  It's almost like xfinity does not want our business.  We have 6 lines, and xfinity will only start service with up to 5 lines.  They are selling the pre-release Samsung S22 Ultra phones.  But the very nice store manager told me that they really do not know if and when they will even support porting a user that has their own S22 Ultra unlocked (we already pre-ordered these phones).  This is ridiculous.  I cannot get a straight answer that I can even bring my S22 Ultra to Xfinity once I have it.

4 years ago

CCEthan

Official Employee

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1.4K Messages

@Gandalf666. You can visit our IMEI checker page to confirm your unlocked phone once you get it. https://comca.st/33MwGbc . The database is updated often and is an accurate check. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
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4 years ago

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Gandalf666

Visitor

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2 Messages

Thank you for responding but this is not an adequate way to proceed. One should be able to say YES: we support this type of phone (even if it is not yet released); or NO: we do not.  Otherwise there is no way for the consumer to make a good decision about either their purchase or their movement to Xfinity.

4 years ago

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