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Thursday, August 31st, 2023 12:52 AM

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Receiving calls from someone in jail using ConnectNetwork?

How to get Xfinity Mobile to accept calls from specific carriers using ConnectNetwork

Official Employee

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1.7K Messages

1 year ago

Hello there @user_69322f thank you so much for contacting our Xfinity Support Team over our Forums. We are happy to point you in the right direction to look into getting those calls to your Mobile network. Have you attempted to contact our Xfinity Mobile team regarding this? You can reach our Xfinity Mobile Team with a call, text message, or via chat:

 

SMS Text Message: 1 (888) 936-4968

Phone: 1 (888) 936-4968

Chat:  https://www.xfinity.com/xfinityassistant/?channel=xMobile

Gold Problem Solver

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5.9K Messages

1 year ago

The simple thing to do was to just block the phone number using your phone.

Contributor

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178 Messages

1 year ago

@MNtundraRET​ They want to be able to receive them, not block them. 🤣

In answer to the OP's question, you can't. Verizon used to have a service that would allow it but it cost a fortune most people couldn't pay and they got rid of it. AT&T has a service that can allow some collect calls by calling one of their service numbers but none from a pay phone so that wouldn't help you anyway. Send them a calling card.

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