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Wednesday, July 22nd, 2026 5:53 PM

Payment declined on Mobile Only... Every MONTH [Edited]

I have been a long-time customer of Xfinity/Comcast, and this payment decline phishing email is absolute [Edited: "Profanity"]! 

My Internet payment goes through with zero issues. I was even credited from my mobile last month to the same card on file, and the credit went through with zero issues. Then, why in the [Edited: "Profanity"] is this mobile auto pay constantly being declined? The account has been recently changed to a new name with the same [Edited: "Language"] card and still DECLINED! But like I said, the Internet payment goes through every single month.

This glitch/scam/[Edited: "Profanity"] NEEDS to be addressed once and for all, Xfinity!  This same message has been circulating for YEARS?!?! 

OH, and the new account auto generated, YES I said "AUTO-GENERATED" a bogus email account that I do NOT own nor can access! [Edited: "Profanity"]

Xfinity, get your [Edited: "Profanity"] together man@!

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