Contributor
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44 Messages
IRS unable to verify my Xfinity mobile number
I attempted to setup something within the Internal Revenue Service system that required verification of my phone number, seemingly via text message. I entered all 10 digits as required. The IRS system failed and indicated it was not able to verify my number. It stated within the setup instructions that landline numbers and Google Voice numbers could not be verified but nothing about MVNOs in general.
I do not have a problem receiving texts otherwise but I suspect due to the sensitive nature of the setup that the IRS system is doing more in depth verification with my number than just trying to send a text.
Anyone have a similar issue or have any idea what might be the root cause?
Scorpio49
Contributor
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29 Messages
5 years ago
Sounds suspicious
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bjz52
Regular Visitor
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1 Message
5 years ago
Same problem here.
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LizaSR
New Poster
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2 Messages
4 years ago
I have the same issue. Is there an Xfinity moderator who can answer?
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arby1234
New Poster
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2 Messages
4 years ago
I have the same problem. I called Xfinity customer service and they were unable to help. They suggested calling the IRS so that is my next step. Did anyone ever get this resolved?
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grzywacz
New Poster
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5 Messages
4 years ago
Further into the depths of the tax season, the IRS remains unable to validate one's ID based on a working cell/mobile phone number. I see nothing on the IRS.gov website about sending the number via text message. The web page is designed to take a mobile number when typed-in by the hapless taxpayer and then sent via e-mail. In short, the system is broken and the powers-that-be are willing to leave it that way indefinitely. Why not, when Covid, agency budgets, the U.S. mail, and workload can be blamed? By the way, the original letter is dated July 12, 2020; today is March 26, 2021.
I am confident this country has under-employed computer software design graduates who could readily weed out the glitches in the IRS system. Two big time-wasters relate to verification of identity via mobile numbers and adjusted gross income data. Much of this this could be done on short-term contracts (i.e., no dental insurance), until the bureaucracy and politics intervene. No way can we allow the country's commercial tax preparers to speed-up processing. Nor can we permit the IRS to levy a fee for each phone number or AGI verified. My return could have been filed two weeks ago, but it just may take another month.
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grzywacz
New Poster
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5 Messages
4 years ago
p.s. When I called Xfinity it took some doing to get to a live agent. As soon as I stated my problem (IRS declining to validate my identify based on my legit mobile phone number) the agent seemingly had no idea what I was talking about. In fact, the agent became flustered and stopped making sense. My guess is that this live "Assistant" was somewhere along the Pacific Rim, out of the loop on this issue. My sense is that
Xfinity is ducking a problem that HQ should have addressed long ago.
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monkeyfire1492
Visitor
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3 Messages
4 years ago
Yes actually. I was setting up my capital one card and it did not work. I also went to sign up for informed mail with usps and again did not work. Even talked to an agent to see if maybe by chance there was a mistake on my profile that I could not see.
(edited)
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VijayKola
Visitor
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1 Message
4 years ago
Was this ever fixed?
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user_d3d113
Visitor
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1 Message
4 years ago
Having the same issue frustrating
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MNtundraRET
Gold Problem Solver
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5.9K Messages
4 years ago
Year old post being closed.
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