Visitor
•
1 Message
I had the Global Travel Pass activated on my xfinity mobile line and was wrongly charged over $5000 while in Canada
I have been traveling to Canada for years and had the Global Travel Pass activated for over 3 years. Any time i go to Canada, the pass gets activated and they charge me $5 a day. No problem, i expect this. I went to Canada in July and they charged me data roaming rates (pay as you go) for the entire time i was there and racked up a bill of over $5300. I have reached out to xfinity many times to get this rectified. Every time i reach out to them via chat or phone, I have to explain my entire story again. I get the runaround from the first rep saying they are creating a ticket and escalating. To my knowledge so far, there is no escalation. They seem to be okay with getting me off the line and moving on to the next customer. I have stopped my payment from going through until this is fixed on their side. Bottom line, I have no problem paying for the services that I had been paying but the roaming charges are wrong. Help Please!!!!
Oh, and while we are here, xfinity also lost my old phone i sent them when i upgraded my phone in May. So, that's cool. I guess i will be calling them back about this after my billing issue is resolved.
XfinityQue
Official Employee
•
118 Messages
12 days ago
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0
user_tgvm1y
Visitor
•
1 Message
11 days ago
Oh wow and I thought I had problems. I had the free phone offer for the year and found my phones I was going to use is locked. I wanted to enter another imei number for an old phone they told me it was a charge for new line. My locked phone is still on the first line. They couldn’t understand that the first phone would not work and e whole reason was to take off the lock phone because it won’t activate. They even asked for another credit card which I clearly had one to make the change. I asked again for them to just take the locked number off and I would just set up the other phone I was going to activate later because I had to go to work spending all my time chatting with them. Continually telling me they can’t take nothing off until I gave them a a credit card number. Finally has me clearly upset because knowing credit card and bank account is already online saved to my accounts and with time I told them to cancel it they were fine with that and sent me over to someone whom cancelled the whole mobile line. Probably for the best hearing about your fees. Maybe a sign…. Now I found out I don’t have a cable line to my house…..ughhh maybe…Thank you for letting the public know.
1
0
user_ygx8uq
Visitor
•
1 Message
4 days ago
I was in Canada and within 18 hours had racked up $200 in roaming charges for data. I called and spoke to someone for 45 minutes. I shut off data and roaming for the rest of my stay in Canada. A great inconvenience. How could Canada and Mexico be exclused from Global Travel pass?
1
0