Visitor
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1 Message
how do I direct message Xfinity Support
How do I Direct Message Xfinity Support?
The icon in this link does NOT exist on the Xfinity portal
How to: Direct messaging within the forum | Xfinity Community Forum
Visitor
•
1 Message
How do I Direct Message Xfinity Support?
The icon in this link does NOT exist on the Xfinity portal
How to: Direct messaging within the forum | Xfinity Community Forum
BruceW
Gold Problem Solver
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27.7K Messages
2 days ago
What that article should say, but does not, is:
You are encouraged to first post a description of your question or problem in the appropriate Forum topic section without including any personal information. If personal information is needed you'll be asked to provide it in a private Direct Message.
(edited)
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XfinityJanelle
Official Employee
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2.5K Messages
1 hour ago
Hey @user_rixfmi , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your Xfinity Mobile call log. I would be more than happy to offer my assistance looking into this further for you. We have received your DM and will respond shortly.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you.
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