Visitor

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6 Messages

Thursday, July 23rd, 2026 1:24 AM

Help

Can get the truth about my cell phone

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Official Employee

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446 Messages

18 hours ago

Hello @user_ndplwa, and thanks for posting here on our Xfinity Community forums!

To help us better understand your concern, could you share a few more details about what information you're looking for? For example, are you trying to verify something related to your phone number, account, billing, device status, service, or another issue?

The more details you can provide, the better the community can help point you in the right direction. We look forward to hearing more from you.

Visitor

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6 Messages

6 hours ago

Why don't you call me 

Visitor

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6 Messages

If you would come down from high seats and check you customers - there leaving you fast 

Official Employee

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1.1K Messages

Our team works exclusively over social media @user_ndplwa. We can assist you here and if needed using direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

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6 Messages

All y'all want to do whip us with your computer emails - trying calling 

Official Employee

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1.1K Messages

If you would like to discuss your issue we will first need to get into the account @user_ndplwa. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

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6 Messages

6 hours ago

If you would solve your problems - your customers would stay - can't trust Xfinity customer services 

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