Contributor
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36 Messages
Getting help by from Xfinity assistant and phone is impossible.
I will be switching to xfinity NOW internet and want to be sure that my mobile by the gig plan remains the same. I was told there would be no change but that I should notify the “mobile team”. Can someone verify this for me Thank you sorry to vent about support but it is horrible. Xfinity assistant just went in circles and I couldn’t get it to put me into chat and the phone call was useless, extremely hard to understand especially with all the loud voices in the background. Venting!!
XfinityJeniece
Official Employee
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3.4K Messages
7 months ago
Hey there, Johno3, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to check on the status on your Xfinity Mobile account. Just to confirm your, Xfinity Mobile account is not NOW Mobile?
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XfinityJeniece
Official Employee
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3.4K Messages
7 months ago
Perfect, I can check to ensure you are on the correct plan on our end! You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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