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user_444baa
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2 Messages

Friday, February 11th, 2022 3:00 PM

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Can't turn off auto-pay

An agent told me I can't opt to turn off auto-pay on my bill. It should be optional. I don't even have any amount due!! 

Question

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Updated 

3 years ago

5.2K

4

CCTravis

Problem Solver

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546 Messages

3 years ago

@user_444baa

Hello! Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum 😀 You have come to the right place! I will be happy to assist with your concerns.

The linked article below indicates that you cannot turn automatic payments off on the date a payment has begun processing. Is there a payment pending currently?

https://comca.st/3HZzWi8

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user_444baa

Visitor

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2 Messages

@XfinityTravis​ no there is not. The customer service still said I couldn't do it at all.

3 years ago

0

CCTravis

Problem Solver

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546 Messages

@user_444baa

 

Thank you for the clarification. Let's go ahead and move to direct message and take a look at your account, OK? Can you please send our team a direct message with your full name and full address? 

To send a "Peer to peer" message:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

3 years ago

0

user_fb651f

Visitor

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1 Message

What was the end result for this???

3 years ago

0

CCMacey

Gold Problem Solver

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541 Messages

Good evening, @user_fb651f, and thank you for reaching out about turning off AutoPay! For residential services, you can use the link provided above for instructions to turn off AutoPay. Let us know if you need additional assistance with this process.

 

I no longer work for Comcast

3 years ago

0

user_74ab7b

Visitor

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2 Messages

3 years ago

 I do not want auto pay on my account! I have been with Xfinity-Comcast for over twenty years. I never agree to automatic payments. This is insulting that I was not told that the payments had to be automatic when I recently signed up for xfinity mobile.

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XfinityGabby

Official Employee

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1.5K Messages

Hello @user_74ab7b. Thank you for taking the time to reach out to our Digital Care Team. We certainly understand how alarming that can be. Please reach out to one of our awesome Xfinity Mobile representatives that can assist with your requests in any of the following options:

 

• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
Chat: https://comca.st/3SmB3OR

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

MNtundraRET

Gold Problem Solver

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5.9K Messages

3 years ago

Auto pay may be a good idea for a gas bill or electric bill for utilities on a home you have lived in for years.

You are already prepaying each month here.  You have no control over messed up billing.

Unless you credit is bad, and you really want the service, I would never agree to auto-pay. It is not worth the hassle.

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user_b2675c

Visitor

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2 Messages

3 years ago

I am having the same issue.  I did not activate the sim card that was sent to me and I am being automatically billed for mobile services that I am not even using.  There is no option to turn off auto pay in any of the apps.  I called Xfinity and after being re-directed several times through chat, text messaging, and two separate numbers to call, the agent said she was unable to access my account because the number on the card wasn't matching up.  I was looking at the number of the card on the app at the exact same time.  This is ridiculous and I will be cancelling my service if this issue and will be contacting the Better Business Bureau as I am being billed for a service I never activated and haven't used, and also being charged automatic payments that I never agreed to.   

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user_b2675c

Visitor

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2 Messages

@user_b2675c​ I would also like to add that after 30 minutes of being redirected and put on hold, the agent simply hung up on me when she was unable to access my account.  

3 years ago

0

CCDevin

Problem Solver

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735 Messages

 



 

Hello! Thank you for reaching out and bringing this to our attention! It sounds like  you have had trouble even speaking with someone for your account, and we want to be sure that you have the support you need. Since we have limited access to Xfinity Mobile accounts, can you confirm the numbers you called [Edit: Formatting] and chatted with are the same as below, please? These are direct lines to speak with a Xfintiy Mobile expert:

• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
Chat: https://comca.st/3SmB3OR

(edited)

I no longer work for Comcast. 

3 years ago

0

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