Call Restrictions
I’m receiving the following message when I call my friend: “We're sorry, the number you have dialed has calling restrictions that has prevented the completion of your call, announcement 19.” My friend confirmed that I wasn’t blocked. We’re both puzzled? He can call me but I cannot call him and my texts aren’t coming through either. Please Help!
CCJosh
New Problem Solver
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452 Messages
3 years ago
Thank you for taking the time to reach out to our Forums for support @user_bc207e.
This is certainly odd and we want you to be able to call your friend! Have you had an issue with this still? If so, we may need to replace the SIM Card as it may be causing the issue. You can even try taking the SIM Card out and back in and see if that helps as it may just be placed oddly.
Please reach out to our Mobile Experts if you continue to have issues and they will be more than happy to help get this resolved! Here is a list of ways to get ahold of them so they can lend a hand.
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user_fe2ac9
Visitor
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1 Message
3 years ago
I'm having the same problem. I was on the phone with Xfinity for over an hour today. Multiple representatives... Also with Motorola the maker of my phone and even visited the Xfinity store with no solution to my problem. We inserted a new SIM card but that hasn't seen to make a difference
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user_197818
Visitor
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1 Message
3 years ago
I am having the same issue. Tried putting the sim into another phone, same issue. Called xfinity mobile.. tried several things, still having the same issue…. I’ve tried calling a LOT of different numbers including xfinity… same error message.
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user_a2186e
Visitor
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1 Message
3 years ago
I activated new device with old number where used in Verizon. This device can take a call and internet is working but it cannot call out messaging restriction #19. Customer service let me try remove/reinstall SIM card, reset Network but it cannot solved. Customer service told it needs escalated service and I holded line over 40min. A man checked it need to request Verizon reset transfer and told me hold line. I waited 30min more and suddenly line disconnected. Called again customer service and repeated 3 times of previous trial. Everytime they hung up finally without notice and no call back. I think they didn't record a customer service call because they keep make me try same trial. No one solve my issue and just toss over to other service person. Every call I hold a line over 1 hr. I spent 7 hrs to solve this issue but not solved. I regret I changed service provider to Xfinity. Somebody please let me know what is problem and how to solve it.
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