About me

I activated new device with old number where used in Verizon. This device can take a call and internet is working but it cannot call out messaging restriction #19. Customer service let me try remove/reinstall SIM card, reset Network but it cannot solved. Customer service told it needs escalated service and I holded line over 40min. A man checked it need to request Verizon reset transfer and told me hold line. I waited 30min more and suddenly line disconnected. Called again customer service and repeated 3 times of previous trial. Everytime they hung up finally without notice and no call back. I think they didn't record a customer service call because they keep make me try same trial. No one solve my issue and just toss over to other service person. Every call I hold a line over 1 hr. I spent 7 hrs to solve this issue but not solved. I regret I changed service provider to Xfinity. Somebody please let me know what is problem and how to solve it.