Billing issue

I need the ability to send a direct message about a major billing issue. I have talked with the AI asistant, I have talked with an agent, the agent promised to send it to "the back office" and that someone would get back to me. NO WORD AFTER 12 DAYS.

Responses

XfinityDemitrius

Official Employee

•

1.7K Messages

10 days ago

Hey @user_0wcglf, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Mobile billing and services. I would be more than happy to offer my assistance looking into this further for you.

We have already received your direct message. Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. We recommend viewing our Getting Started in the Xfinity Help & Support Forum, Xfinity Forum Guidelines, and our Xfinity Forum Acceptable Use Policy to familiarize yourself with the rules.

2

0

U

user_0wcglf

2 Messages

@XfinityDemitrius so is there anything else I need to do at this point? Is there a time frame I can expect?

Thanks

[Personal Information]

(edited)

Like

Reply

4 days ago

0

XfinityShawn

Official Employee

•

1.3K Messages

user_0wcglf To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

2 days ago

0

U

user_2yxdi6

1 Message

9 days ago

Am trying to pay my bill

0

Plan

user_0wcglf

Billing issue

XfinityDemitrius

user_0wcglf

XfinityShawn

user_2yxdi6

New to the Community?