As a new Xfinity mobile customer, and with a BYOD Samsung Galaxy S20 FE 5G, why isn't WiFi calling offered , it isn't even an option

Jorge, I've called, texted, and chatted with your Xfinity mobile team, and absolutely no progress or solution was ever offered or provided, a total joke, no one even has a clue what the hell is going on with this issue, I can't be the only one with this very fustrating issue......

Photo shows wi fi selection switch with Verizon Sim

@Anon1546185 I know it must be frustrating to keep running into issues, we'll do all we can to help! WiFi calling is available on all Xfinity Mobile devices except the Samsung Galaxy S7/S7 edge, Motorola moto e5 play or iPads, so it is definitely not good that yours is not working for you! Have you ever had access to this feature, or has it always been missing? If you go to Settings > Connections, do you have a WiFi Calling option that you can turn on/off?

On Android devices, you must have the latest software and carrier settings installed in order to use WiFi calling, have you already confirmed your device is set up in this way? You can check to see if you have the latest carrier settings on your Android device from the Settings menu on your device. Go to Settings > More and Mobile Networks > Carrier Settings > Update Profile. To ensure you have the most recent software update, go to the Settings > Software update.

If I reinstall the Verizon sim card, i have the wifi calling slide switch option under "settings" then " connections" , if I then reinstall the Xfinity mobile sim card this selection disappears. I was told at an Xfinity store that because this was a BYOD transfer phone, Xfinity doesn't offer this option, only if i buy a new phone from them, wth

I do appreciate the update on this @Anon1546185 I wasn't able to confirm this on my end as the only information I have been able to find shows that only the devices from my previous message won't work with WiFi calling. However, since our team does have limited support with Xfinity Mobile, it is possible we may not see this information on our end! It is also possible that the WiFi Calling feature may have been blocked on your account. When you worked with our mobile experts previously, was this something they had checked?

My apologies since our access to Xfinity Mobile is limited on this platform. I can offer these two links https://www.xfinity.com/mobile/support/article/what-is-wifi-calling, https://www.xfinity.com/mobile/support/device-troubleshooting?page=topic/wi-fi/enable-wifi-calling-for-call-and-messages/device/samsung/galaxy-s20-fe-5g they may be helpful in enabling Wi-Fi calling.

The question you want to ask your upper tech support, why is wi fi calling not offered on a BYOD ( bring your own device) new customer account with Xfinity mobile??? Worked fine with Verizon, switched to Xfinity, not even available in settings

@Anon1546185  That is a good point to mention to our Xfinity mobile support team.

@Anon1546185 Please reach out to our Xfinity Mobile Team at either of these contact methods to get additional assistance with this.

Phone - (888) 936-4968
Chat - https://www.xfinity.com/xfinityassistant/?channel=xMobile

RESEARCH WHY WITH A BYOD PHONE THERE IS NO WI FI CALLING, SIMPLE

DID ANY XFINITY PERSON ACTUALLY LOOK AT THE SCREEN SHOT PHOTOS SHOWING THE SIM DIFFERENCES?

Please contact Xfinity Mobile for additional assistance. Unfortunately, since this is a technical issue in nature, we do not have access to their tools from here. 

I have texted, called, chatted and visited in person with no less than 12 different Xfinity people about this issue, so don't advise me to contact them again, they are all clueless and absolutely no help at all

Hello, @Anon1546185 since our resources for Xfinity Mobile are limited on this platform, and you've already attempted to reach out to that team what I can do is submit a ticket on your behalf to have a member of the Xfinity Mobile team reach out to you. 

Could you please send our team a direct message with your full name and full address? To send a direct message: 

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

Do the research, why NO WIFI CALLING OPTION???

@Anon1546185 You can also use this link to start a direct message: https://forums.xfinity.com/direct-messaging. Just ensure you type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears to send our team a message directly. We look forward to receiving your message. 

OK, I did a direct message, awaiting your reply