Almost 3 months and no phone

I ordered a phone in September to upgrade my current phone. I purchased the iPhone 14. The day the package arrived, the box was light. I opened it and the phone was missing. I immediately called Xfinity and was given a case number and told to wait for an email. I received and email stating they need pictures, a police report etc and i had 3 business days to submit or my case would be closed. I took a video of the box that had 3 layers of tape (my son just upgraded his phone last week and his phone came but his box had 1 layer of tape), i got the police report and submitted them. I forgot the name of the police precinct and phone number which i found out via voicemail and was told i had 72 hrs to submit the additional info. I received an email shortly after the phone call closing the case due to missing information after i just sent the requested info and was told i had more time. I called and they opened a new case and told me when i receive the email to submit everything. The email came asking for the documents, I submitted all the documents and information this time and the case was closed again. I called again and was given now the 3rd case number and told they would put a note on it on this case. I received the email again and submitted everything requested, that was on Oct 27th. I called again because i usually get a denial email a couple days later and hadn’t heard anything. When i called the lady didn’t understand me and activated the phone i still don’t have and when i asked her what we activating and she realized her mistake she hung up on me, leaving me with no phone because she transferred the number to the phone i don’t have. So i had to use my tablet and the app to get someone to reactivate my number back to the phone i have. He was able to do this but i will be charged a $10 activation fee for something i didn’t do and now i have 5 lines listed and a different number until it can be switched back. Once that was done he checked the case and said they were still waiting for the documents and i stated i got the email on Oct 26th and submitted everything on Oct 27th. Nothing was done and i was told to wait for an email. All i want is the phone i never received and it’s been almost 3 months and 3 cases and losing my number and still nothing.