Xfinity Community Forum

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Almost 3 months and no phone

I ordered a phone in September to upgrade my current phone. I purchased the iPhone 14. The day the package arrived, the box was light. I opened it and the phone was missing. I immediately called Xfinity and was given a case number and told to wait for an email. I received and email stating they need

U

Thank you but after calling again and getting nowhere. I found and emailed all higher executives and was contacted immediately and the issue was resolved within in a day.

U

Almost 3 months and no phone

I ordered a phone in September to upgrade my current phone. I purchased the iPhone 14. The day the package arrived, the box was light. I opened it and the phone was missing. I immediately called Xfinity and was given a case number and told to wait for an email. I received and email stating they need

U

@XfinityRuben I have been calling and texting the number for answers and no seems to know what is going on and I keep getting notes put on the account since September when the phone didn't arrive in the package. I have now resorted to now emailing h

U

Almost 3 months and no phone

I ordered a phone in September to upgrade my current phone. I purchased the iPhone 14. The day the package arrived, the box was light. I opened it and the phone was missing. I immediately called Xfinity and was given a case number and told to wait for an email. I received and email stating they need

82

1

0

Almost 3 months and no phone

I ordered a phone in September to upgrade my current phone. I purchased the iPhone 14. The day the package arrived, the box was light. I opened it and the phone was missing. I immediately called Xfinity and was given a case number and told to wait for an email. I received and email stating they need

82

1

0