Regular Visitor
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6 Messages
After switching to Xfinity mobile, my phone goes straight to VM for incoming calls, unable to answer due to user busy msg etc
I started noticing shortly after I switched from Verizon to Xfinity, that my calls are going straight to voicemail… if I’m lucky enough to be staring at my phone the same time a call comes in, I was able to catch a screenshot that gave a user busy message under the number
pop up when an incoming call comes in, but I am unable to answer because as soon as I see the screen flash, jt disappears and does go straight to voicemail.
A majority of the time I don’t get a missed call, I just get complaints that it goes straight to voicemail as though I’ve blocked them.
I have gone to the Xfinity store, got many new SIM cards, did an astounding number of factory resets, alongside with network resets, did crazy key codes on my iPhone, went to the apple store, made sure my phone is not on do not disturb, airplane mode, the contacts are in my phone and not blocked, I have checked all of my settings- you name it, I’ve done it to get this fixed but to no avail.
upon looking at the different questions and forums, I am glad to see I am not the only one experiencing this because a lot of people were confused and did not believe me …. But this honestly seems to be an Xfinity issue!
did anybody experience this same issue AND get a resolution????
I will leave and switch to a different carrier if this doesn’t get fixed because this is impacting my professional life as it makes me look like I’m unavailable and slacking on the job!
In the event of an emergency with my kids, what if no one is able to get a hold of me????
As someone who works in emergency and disaster services, this is a HUGE liability on Xfinity’s part IMO……
user_7c2fc7
Visitor
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1 Message
3 years ago
This problem is ridiculous. I’m a doctor and own my own practice. I need to be able to receive calls. I get calls from other doctors, hospitals, and the office phone is forwarded after hours. How can I function professionally when I can’t receive calls? This happened a few months ago and restarting my phone several times worked then. I have tried everything in the forums and nothing worked today. I don’t have time to spend hours on the phone trying to find a solution. Is xfinity going to take responsibility when a patient with an emergency can’t get in touch with me?
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user_d272bc
Visitor
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1 Message
3 years ago
Same thing for the fourth time with me. The first two times I called tech support they blamed apple. Tech support - even the "advanced" tech support has been useless. i have a family member in the hospital that is gravely ill and i can't have this happening. i am going to verizon tomorrow to switch back. as my father used to say.....you get what you pay for. Glad i found this thread......at least i know its not just me.
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user_863141
Visitor
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4 Messages
3 years ago
I am having the same issue and it is so frustrating. Xfinity swapped my SIM once and then said, maybe just switch carriers we haven’t been trained how to help but we know this has been an issue for like 6 months 🤦🏼♀️ Time to switch I guess?
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user_863141
Visitor
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4 Messages
3 years ago
I’m having this same issues and getting the same song and dance w xfinity. They switched my SIM and reprovisioned my phone (after telling me I had something in my settings wrong). Apparently this has been a problem for months and xfinity has no fix and isn’t training their reps how to address it besides this guessing game of turning things on and off. They should at least communicate w the customers they are aware of the issue. Looks like it’s time to switch providers since they can’t get their act together.
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user_e8f50d
Visitor
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1 Message
3 years ago
Glad I found this thread, it feels marginally better knowing I'm not alone in this frustration.
After reading through what others have gone through, it seems I'll just be struggling with the issue for the duration of my contract (a phone purchase deal). If I had brought my own phone over, I'd bail immediately.
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user_12265f
Visitor
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2 Messages
3 years ago
We have been told a different answer every time we call xfinity. Do no disturb (not on), call forwarding ( not on), reset of network settings needed periodically and sim removal (we don’t actually do this step for support and magically it works), apple software update available (there isn’t always an update), carrier side forwarding to voicemail that is only available to be turned during sim activation ( how would it get turned on ramdonly and periodically??).
This has been happening on multiple devices for the last year for us. Twice this week. Our last call they said it was a known bug and they were looking into it. However there is no reference number for the big because they are still investigating.
This is super irritating for someone that uses their cell for work. So much business has been lost because everyone thinks we send them to voicemail and we miss their calls. How do we get someone from xfinity to own up to the issue and actually get things fixed????
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LadyK2804
Visitor
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1 Message
3 years ago
I've been experiencing this problem since December 2021 and they can't seem to fix it. I've gone through two replacement phones and SIM cards through insurance and many factory resets, network resets, key combinations and resetting voicemail from their end. They told me that it was a SIM problem, they said it was network problems, voicemail problems, and now they claim that it is an Apple issue, but it is NOT. I am FED UP that they can't solve this problem as well.
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user_d12576
Visitor
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1 Message
3 years ago
I've had this problem with them consistently for about a year and half, I've been through new SIM cards, new phones, the whole lot. Customer service at the advanced level admits there is a known issue, but does not give any timeline for a resolution.
If basic functionality like receiving calls is vital to you for business or personal reasons, the only solution at this time is to find another carrier.
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user_8fbebf
Visitor
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1 Message
3 years ago
I've also been dealing with this for about 6 months. I feel just slightly better knowing it's not just me, but it seems like none of us have figured out an actual solution and, like all of you, Xfinity has been no help with this. I have been buying, selling, and otherwise using phones as an advanced user with relatively advanced network knowledge for about 20 years, and I have never even heard of an issue like this continually plaguing network users. I also happen to be an attorney (albeit not a class action attorney). Xfinity should get a handle on this while it's still affordable to do so...
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user_ce6667
Visitor
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1 Message
3 years ago
I've had this problem for a day.
Absolutely unacceptable. I pay for a pretty simple service. To have a mystery network bug that's this disruptive to customers is sketchy.
Plus Im a insulin dependent T1 diabetic and having faulty phone service is a serious risk.
I'm going in tomorrow to see what happens. If it's a pain I'm switching and or lawyering down.
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user_6c4090
Visitor
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2 Messages
3 years ago
been having this issue for like 6 months off and on. I will try things and it "fixes" it but then the issue comes back. I saw someone post about VM being full so I deleted a lot of VM's. and cleared my deleted messages and then turned my phone off and on and the problem went away. Hopefully keeping VM low/empty will help? IDK, I will update if problem persists even with VM low/empty. Incredibly infuriating problem though. I'm close to having to switch back to Verizon. This is such a stupid problem to have to deal with.
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IndyWaggs
Frequent Visitor
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20 Messages
3 years ago
Had the same issue today, actually. Went to an Xfinity store this morning. They swapped out the SIM card but the issue persisted. The Xfinity employee then had the issue elevated to tier 3 support (The highest you can go when calling is tier 2). They were able to reprovision the line and all is good.
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Timjim0
Visitor
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7 Messages
3 years ago
Reprovisioning works for about 4 months maybe. They have had to reprovision my phone a few times since last year and again two days ago.
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pjeffe001
Frequent Visitor
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15 Messages
3 years ago
Xfinity I've been experiencing this on and off since subscribing on. As mentioned above have seen the banner pop up with name of caller and smaller text below "user busy" for less than a second, then the call is missed and the phone goes back to sleep. I wouldn't even have known of missed call if I wasn't staring at the phone for the split second the incoming call woke the display. Example is missed call from today at 12:43PM PDT.
I've been through calling in on this and reset network settings and was *promised* this is fixed. But it's not. And obviously from this thread it's a system issue being reported by many. I don't really feel I need individual troubleshooting on this because everything on my end is FINE and this NEVER happened before switching to your service.
Please escalate. I'm here to help however I can but truly feel like there's nothing I can do.
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user_aa0603
Visitor
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2 Messages
3 years ago
Thank you for posting this. It’s a very frustrating situation.
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