If an employee doesn't respond to your message here, call them at the phone number on your bill, 1-800-Xfinity (1-800-934-6489), 1-800-Comcast (1-800-266-2278), or use one of the options on https://www.xfinity.com/support/contact-us/.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
This is the worst company for customer service I ever have to deal with. Been a customer for 24 Years! Why do BOTH customer service numbers ring once and stop. It is not a holiday!
Good afternoon @user_7fz4sy! We appreciate your loyalty over the years and would love the opportunity to turn this experience around. Our community thrives on collaboration, so when appropriate, keeping discussions public can help others who might be facing similar issues. Could you please create your own post, so we can better assist you?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_7fz4sy 10000% agree. It is near impossible to communicate with these people. During chats, the agents just leave and you have to start over multiple times. I was on my 6th agent when I GAVE UP up for charges on my account that were WRONG!!! Finally got a call back, and it's like pulling teeth to get an explanation for the charges anyways....in the end it's just a black hole where you accomplish nothing. Absolutely despise Xfinity!!
I have had the EXACT same issues.....Spoke with at least 12 different agents by this time...all tell me they are going to fix the problem and never hear back from anyone. Worst customer service of ALL time. I have spent hours and hours online chatting with these people? Im not even sure they are real people at this point.
Hello there, @user_dytapd! Thanks for taking the time to reach out to us over social media for help. You've come to a great place for support! Our Digital Care Team is awesome to work with because we're experts in all things related to your account, service(s), equipment, bill, and more. It looks like one of the Gold Problem Solvers in the Xfinity Community Forum mentioned some ways to contact us a couple of days ago. Have you had a chance to call? If you still need any assistance, just let us know right here, and we'll do everything we can to support you and your household :)
It's easier to get a meeting with the Pope then to talk to a real person , this company put's its head in the sand to avoid a conversation with it's subscribers ,. they wont change until they see people leaving their service for better communication with other service providers . They think it's 1984 and they are the only game in town. Hey Xfinity wake up ,( ATT )
so many more options , you cant keep people on your web site going around and around to frustrate them until they give up and stay with you. questions like 1, what plan do I have. 2, how come my bill fluctuates so much from month to month,3, do I need to pay $94 just for internet and why. 4, do I need this speed if I just do simple things like You Tube and read my mail. its not like I am downloading tons of information.
user_qivd0e Thanks for reaching out! Our team can help you review your account if you would like our assistance.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Don’t bother calling you will get zero resolution, just spent two days trying to accomplish something that should be simple, but to no success, 3 months left then I guess I have to find another provider, not even an attempt to help from two different supervisors. Makes me sadl
While we'd hate to lose you as a customer, our team can help with all things Xfinity, including canceling your account.
user_czewl3. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
The xfinity app does not respond. there is no information online in my account about what my bill includes, when it will change ie increase because of end of promotion.
NO information under billing transactions or history
Hi there, @user_6wywbr ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm so sorry for the trouble you are experiencing with the Xfinity APP. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Xfinity has the absolute worst customer service I have ever encountered and I mean the worst they should be embarrassed by how bad it is it takes forever to talk to a live agent, it’s 100% pathetic. I need an issue solved called 5 times and it hangs up on me absolutely pathetic customer service
Hey there user_o3rsz5 👋 I appreciate you taking the time to leave your feedback here in our community and would be glad to assist with any outstanding issues that haven't been resolved for you! If you're able to find the most appropriate public board for your question type and post it there, it'll create a ticket in our system for dedicated support 👍
user_9vi5gr We are always here to help. Feel free to make a post with details on your concern or issue without including any personal information, so we can better help make sure you are taken care of.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have come to the conclusion that agents will tell you anything to make you happy and that the issues you are having have been resolved but as soon as the chat ends, everything goes back to still being wrong.
I believe that they pacify you so that you will give them a good rating when the chat ends.
hello and welcome to Comcast @user_wz04b6. I am sorry to hear you feel this way about your recent customer experience! You are in the right place and we are happy to assist you with your recent experience. Please let us know if you still need assistance with your account.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
This entire company's customer service is an absolute joke. You can't get anything done. The app is so clunky. Now my internet is off because of well I don't really know why. The stupid app says otherwise. And I can't get anybody to answer the phone and I'm trying so hard not to lose it on them.
We hear your frustration — this sounds incredibly stressful, and we know how important it is to have reliable internet and support that actually helps when things go wrong.
If the app is showing that everything’s fine but your internet is still out, something’s definitely not adding up — and we want to get to the bottom of it.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
An Ethernet port went out on my Xfinity modem. I need new modem. I can’t go thru service because it shows on your end everything working fine. How do I speak to someone?
Greetings, @user_jr6vql! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear one of the Ethernet ports on your gateway stopped responding, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi there! We would love to check on that billing for you. It is also available on your Xfinity account online and the Xfinity app. If you recently changed your plan you may receive prorated bill the first time depending on when the change was made in your billing cycle. Feel free to send us a direct message to check on the tracking/order for the new modem and help with your billing questions.
To send a direct message:
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I cannot get my landline phone to stop sending all incomming calls to automated voice mail! I have spent well over 6+ hours just trying to find an answer on the support website. No phone numbers to call!! I am done with online HELPLESS, And NO I cannot download the APP because I do not have a cell?
I signed on for a $65 a month internet plan based on the "easy" setup I could do on my own, now I have a bill of $175, I did not agree to when signing up for auto-pay, the only way I could get a discount, this has to be ILLEGAL!
I HAVE A BILLING QUESTION. NEITHER OF THE PROVIDED PHONE NUMBERS ANSWER BILLING QUESTIONS DUE TO "PRIVACY ISSUES". HOW DO I GET THIS RESOLVED? THIS IS THE 4TH MONTH I HAVE AN ISSUE. EACH TIME SOMEONE ISSUES A CREDIT AND THEN CONTINUES TO CHARGE FOR A SERVICE WE ARE NOT RECEIVING.
BruceW
Gold Problem Solver
•
26.4K Messages
2 months ago
If an employee doesn't respond to your message here, call them at the phone number on your bill, 1-800-Xfinity (1-800-934-6489), 1-800-Comcast (1-800-266-2278), or use one of the options on https://www.xfinity.com/support/contact-us/.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
5
XfinitySara
Official Employee
•
1.8K Messages
2 months ago
Hello there, @user_dytapd! Thanks for taking the time to reach out to us over social media for help. You've come to a great place for support! Our Digital Care Team is awesome to work with because we're experts in all things related to your account, service(s), equipment, bill, and more. It looks like one of the Gold Problem Solvers in the Xfinity Community Forum mentioned some ways to contact us a couple of days ago. Have you had a chance to call? If you still need any assistance, just let us know right here, and we'll do everything we can to support you and your household :)
2
0
user_urxxwn
Visitor
•
1 Message
24 days ago
Don’t bother calling you will get zero resolution, just spent two days trying to accomplish something that should be simple, but to no success, 3 months left then I guess I have to find another provider, not even an attempt to help from two different supervisors. Makes me sadl
2
user_qzhnb3
Visitor
•
1 Message
24 days ago
I just started with Xfinity and I have problems already! I can't reach a live person.
I'm done. Going back to DISH. I never had these kinds of issues. I'M ANGRY!
[Edited: "Solicitation"]
(edited)
2
user_6wywbr
Visitor
•
1 Message
22 days ago
The xfinity app does not respond. there is no information online in my account about what my bill includes, when it will change ie increase because of end of promotion.
NO information under billing transactions or history
1
0
user_o3rsz5
Visitor
•
1 Message
16 days ago
Xfinity has the absolute worst customer service I have ever encountered and I mean the worst they should be embarrassed by how bad it is it takes forever to talk to a live agent, it’s 100% pathetic. I need an issue solved called 5 times and it hangs up on me absolutely pathetic customer service
1
user_9vi5gr
Visitor
•
1 Message
10 days ago
Why is it so hard to get to speak to a live person customer service is ridiculous
1
0
user_wz04b6
Visitor
•
3 Messages
6 days ago
Worst customer service in the entire world.
I have come to the conclusion that agents will tell you anything to make you happy and that the issues you are having have been resolved but as soon as the chat ends, everything goes back to still being wrong.
I believe that they pacify you so that you will give them a good rating when the chat ends.
1
0
user_qvdqlq
Visitor
•
1 Message
6 days ago
This entire company's customer service is an absolute joke. You can't get anything done. The app is so clunky. Now my internet is off because of well I don't really know why. The stupid app says otherwise. And I can't get anybody to answer the phone and I'm trying so hard not to lose it on them.
2
0
user_jr6vql
Visitor
•
2 Messages
4 days ago
An Ethernet port went out on my Xfinity modem. I need new modem. I can’t go thru service because it shows on your end everything working fine. How do I speak to someone?
1
0
user_3cene1
Visitor
•
1 Message
3 days ago
My bill is not what I was told it would be. Also u was told I would get an updated modem.
1
0
user_in_SanJose
Visitor
•
1 Message
2 days ago
Good luck. You will get connected to their automatic prompt system with NO WAY to talk to a live person. They keep earning the hate.
1
0
user_4s339d
Visitor
•
2 Messages
2 days ago
I cannot get my landline phone to stop sending all incomming calls to automated voice mail! I have spent well over 6+ hours just trying to find an answer on the support website. No phone numbers to call!! I am done with online HELPLESS, And NO I cannot download the APP because I do not have a cell?
0
0
user_slgfvr
Visitor
•
1 Message
2 days ago
I signed on for a $65 a month internet plan based on the "easy" setup I could do on my own, now I have a bill of $175, I did not agree to when signing up for auto-pay, the only way I could get a discount, this has to be ILLEGAL!
0
0
user_bgkdr6
Visitor
•
1 Message
1 day ago
I HAVE A BILLING QUESTION. NEITHER OF THE PROVIDED PHONE NUMBERS ANSWER BILLING QUESTIONS DUE TO "PRIVACY ISSUES". HOW DO I GET THIS RESOLVED? THIS IS THE 4TH MONTH I HAVE AN ISSUE. EACH TIME SOMEONE ISSUES A CREDIT AND THEN CONTINUES TO CHARGE FOR A SERVICE WE ARE NOT RECEIVING.
0
0