Contributor
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56 Messages
Xfinity Hangouts needs to be swapped out or on limited rotation. ie; legacy on demand tv systems, always playing in the on demand menu.
So every time for the past two years at least, that we use our legacy motorolla surfboard to access the classic on demand menu with xfinity, the most highly annoying 'Xfinity Hangouts' show continues to play in the back ground on an infinite repeat loop. With decades of content, trailers, and all the other rich content, this is the only thing Xfinity can play in the legacy on demand menu? We don't want to see this on our television, make it go away please. There is no other option and this always plays in the back ground, there is no way to make it stop. And it plays in a continuous loop to infinity, 24/7. Please bring back movie trailers or something in this small window. This is too awful to be the only content playing literally all the time in the legacy on demand menu while customers try to use the content library. And no, we do not want to upgrade our equipment. Thank you.
To whom it may concern at Xfinity corporate. Thank you.
XfinityJorge
Official Employee
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1.8K Messages
2 years ago
Greetings @Colorado_Xfinity_Customer thank you for using our Forums as a tool to get in contact with our team. We are happy to take a look into this and see if we can get that content removed while you are using your guide. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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