Rosedale1's profile

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Monday, May 8th, 2023 1:13 PM

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X1 Upgrade- Internet Required or Not

Could someone please provide a definitive answer as to whether Internet service is needed for X1.  Some Xfinity employees have responded to various posts saying yes.  Others have posted Internet isn't necessary.   I've been through numerous Direct Messaging conversations.   Same thing.   Internet is and isn't required.   Which is it?

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2 years ago

X1 boxes need Comcast Internet for all types of updating. 

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X1 boxes need Comcast Internet for all types of updating. 

And also for video on demand. It's also used for IP-only channels and most remote button keypresses.

However, many of the X1 boxes have a built-in modem and do not require a customer to have an Xfinity Internet account to access Xfinity-originated TV content: QAM and IP-only channels, DVR recordings (if part of one's plan), and video-on-demand. What will not be available are most of the apps since they access the Internet beyond the Xfinity network (no Netflix, no Disney+, etc.).

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@Mark12547 

You forgot to tell us which Non-Comcast Internet you are using.

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@Mark12547 @MNtundraRET Since we don't get the apps now on the legacy cable boxes, I would not expect them to be required in a no-charge upgrade which keeps existing functionality.

The "updating" remark concerns me, though.  Would the built-in modem support needed updates?

I am looking to keep Comcast Video-on-Demand without having to buy a subscription to Comcast Internet for my SD television.  (If no other reason, my email is kind of tied up with having another provider at this time.)

Thanks for any info/hints/warnings.

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The "updating" remark concerns me, though.  Would the built-in modem support needed updates?

Yes.

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@Mark12547 

You still have not answered my reply. I suspect you have Comcast, or Comcast approved equipment.

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2 years ago

I posted in another forum that tends to have some more technical users. Maybe they may have more definitive answers:

https://www.dslreports.com/forum/r33668297-Does-X1-require-Comcast-Internet

https://www.dslreports.com/forum/r33551868-TV-box-update-needed-what

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