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user_dfwjfhe
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Tuesday, January 24th, 2023 4:32 AM

Wrong Episode Alert Missing Persons Unit

​On demand S1E1 of Alert ("Chloe") actually plays S1E2 of Alert ("Hugo"). The page for S1E2 "Hugo" also plays "Hugo". There is no way to actually watch E1 "Chloe."​

Question

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Updated 

2 months ago

130

3

XfinityJoshD

Official Employee

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409 Messages

2 months ago

Thank you for taking the time to bring this to our attention, @user_dfwjfhe. Have you had a chance to get this looked into or do you still require help? If you do, please send us a Direct Message so that we can take a look at the codes and help get this fixed for your On Demand services.

To send a Direct Message [private message]:

  • Click "Sign In" if necessary
  • Click the "Direct Message" icon

 

or  https://forums.xfinity.com/direct-messaging

  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • - An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

0

0

bluedog1019

Visitor

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1 Message

2 months ago

Just encountered this issue, myself.  Watched the episode confused for the first few minutes and thought to myself "This must be the second episode."  Sure enough, I start the second episode and this is indeed the case.  @XfinityJoshD , there are no codes to display.  It is simply a matter of having the wrong episode attached to the link on the site.

1

XfinityAnna

Official Employee

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874 Messages

Thank you for taking the time to let us know you are also noticing the same problem, @bluedog1019. I am not seeing the issue addressed yet on a national level. I will need to gather account details to place a ticket in. When I tried, I ran into the same problem. Let's get a few tickets in to the back teams so that they can take a look. As a workaround, Hulu is showing the episodes as well if you subscribe to that streaming service. 

 

Can you send us a direct message with your full name, name of account holder (if different) and service address? To send a direct message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

 

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2 months ago

0

Shapoonie

Contributor

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93 Messages

2 months ago

I just ran into the same issue

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