Why has Xfinity Stream Roku app stopped working and when will it be fixed?

My Xfinity stream app won't stay open on my Roku. It opens for a second or two and then closes and puts me back at the Roku home page. I've tried uninstalling and reinstalling the app and rebooting my Roku both before and after the uninstall/reinstall. I'm not having problems with any of my other Roku apps (or at least none of the others I've tried) and my wifi connection and cable connections seem to be fine. Also, it seems others are having the same problem.

Do Xfinity techs read these forums? If so, can someone let me know whether this is a known issue and when it can be expected to be resolved?

This conversation has been merged. Please refer the main conversation:

Xfinity app on Roku

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tabbicat94

Regular Visitor

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7 Messages

2 years ago

Mine is the same, on built in Roku and the other is stick. But iPad and phone work fine.

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XfinityAngie

Official Employee

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2.4K Messages

@tabbicat94, Thank you for reaching out to Xfinity Support. It is always good to force close the app, and then restart it to see if that will get it going again. If you continue to have issues, let us know. We would be happy to troubleshoot with you.

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2 years ago

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user_4ql7kr

12 Messages

2 years ago

I’ll keep trying,but I’ve resolved the problem must be xfinity because all of my other apps work just fine on Roku. Another reason to consider saying bye to xfinity.

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user_miibns

8 Messages

2 years ago

This may have something to do with Roku's recent SW update. XS worked yesterday, but after the Roku SW update it stopped working.

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user_rcqie3

4 Messages

2 years ago

Same issue here! The main reason we switched to Comcast was bc they had an app

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user_miibns

8 Messages

2 years ago

Could this be related to the recent Roku SW update?

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user_5hfofp

9 Messages

2 years ago

7am in Philly and the same issue! So frustrating! I hope it’s fixed by the time I get home from work.

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user_k6xxm3

4 Messages

2 years ago

Yes, we have the same problem with all 3 Roku devices. It works fine on one Samsung television where we don’t stream through Roku. Fingers crossed they fix this issue. I just returned all Xfinity equipment and purchased Roku sticks to stream the Xfinity app two weeks ago. Ugh.

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user_eveogk

9 Messages

2 years ago

Same for us Xfinity customers!!

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user_3si2s3

4 Messages

2 years ago

7:13 am on 11/2/23 in Detroit. Issue started last night, deleted and reinstalled Xfinity stream app. Nothing. Not working on all three Roku TV, can only watch Xfinity on hardwired cable box TV.

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user_1wu7b9

9 Messages

problem still active in Pennsylvania at 7 AM 11/2

2 years ago

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user_gotpr2

4 Messages

2 years ago

Same here. Quit working around 11pm. Still not working. I've tried everything.

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user_fg9d11

8 Messages

2 years ago

Xfinity claims there is an outage on the Roku app and they are working on it but I don't know if that is true or not

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user_nl7knv

20 Messages

If that were true then why are the other Apps in ROKU accessible and working???? It’s definitely XFINITY’s issue! Unacceptable that it has been this long without it being fixed for your paying customers

2 years ago

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