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Visitor

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1 Message

Saturday, January 15th, 2022 6:46 PM

Closed

What’s going on? RPDR Season 14

I’ve purchased both the season of drag race and the season of untucked, however in the drag race show, playing as the second episode is the second episode from untucked, the other show I paid for. Which under untucked there is no second episode, this is ridiculous for as much money as you charge for the shows, the least you can do is be up to par with other streaming services, who already have them up. You’re the only one who don’t. 

Official Employee

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1.3K Messages

3 years ago

@user_1a31d1 Thank you for reaching out on the Xfinity Forums. We are happy to take a look into the season and episode issues. Are you using the Xfinity Stream app or On demand through the box? Are you referencing Pu Paul Drag race :All stars and Untucked? If you are able to provide a picture of what you are seeing that would awesome. Generally, networks determine which shows and episodes are available to view On Demand at any given time. We are happy to determine what is going on for you. 

Visitor

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1 Message

3 years ago

I’m here because I’m having this same issue.

Problem Solver

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770 Messages

Hello. We always add the episodes as they are provided to us by the Broadcast stations. If you are getting an error message, let us know what the message is, and we will be happy to ensure your services are correct. 

I no longer work for Comcast.

Visitor

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1 Message

3 years ago

Episode 2 of rupaul’s drag race season 14 is of Untucked, not rupaul’s drag race. How do fix this?

Problem Solver

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729 Messages

I am sorry to hear that you are finding that error, but thank you for letting me know! Have you tried to reboot the box and see if anything changes? I know sometimes a simple box refresh can do the trick for a lot of things! 

I no longer work for Comcast.

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