Contributor
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116 Messages
USA Network On-Demand is Greedy
We enjoy On-Demand. We were looking for something to watch, and saw "Eyewitness" on USA On-Demand. It's a 2016 show, but didn't show any end date. We watched Episodes 1 and 2 on 4/15 and 16. When we went to watch #3 on 4/17, it wasn't there. So we did a search, and lo and behold, it was there, but now says "pay". Really? Very unscrupulous. They also did shifty things with "Dirty John" and "The Sinner". Don't remember exactly, but each one had the first few episodes with one end date, and the last ones with earlier end date. So, if you didn't check thoroughly, you'd wind up watching some for free and paying for the others. Ridiculous. Both wound up eventually on Netflix.
If I complain to Comcast about what they did with "Eyewitness", I expect they'll say "the Networks can do whatever they want, and for me to contact the Network". Yes, this has happened before. First of all, the Networks can do what they want within reason, and second, I'm not on Comcast's payroll. We pay Comcast and Comcast pays the Networks. If a Customer rightfully complains about a missing episode or something like what USA has done, Comcast shouldn't let the Network be sloppy or money-hungry. In the past, if we contacted Comcast about a missing episode On-Demand (yes, I've done that), they took care of it, and didn't pass the problem-solving on to the Customer.
XfinityKatie
Official Employee
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744 Messages
4 years ago
Thank you so much for taking the time to make this post and share your experience with us @rufus97. We know that our customers spend their hard-earned money to pay for the services they enjoy, and we definitely want you to be able to do just that. Enjoy it! When it comes to pricing On-Demand, that is up to the discretion of the network. We sadly don't have any control over what content is available for each network, or which episodes are free, and which ones are available for rent/purchase only. The content available can change at any time, so it is possible for an episode to go from free to a charge if the network decided to update the pricing.
However, with that being said, we completely understand your frustration with this and your feedback on this experience is highly valuable to us. I appreciate you sharing that, we'll make sure that is forwarded to the correct teams. If any content is missing from On-Demand when it shouldn't be (If something said it would expire in a month but disappeared a week later for example) we can most certainly help troubleshoot that for you! I checked all of the known issues going on with our On-Demand service, and I am not showing anything reported for Eyewitness, Dirty John, or The Sinner. Are you only running into issues with missing content with The USA Network, or other networks as well?
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