1 Message
Unable to rent a 3.99 movie, response -account status change?
When I attempt to rent a movie (3.99), it won't allow me - response is account status change. I have a bill due. that I have arrangements to pay 10 days from now. If that is the issue how can I pay for the movie now? I need to access the movie for a class assignment.
XfinityArmand
Official Employee
•
1.8K Messages
21 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_g350pc! We are so glad to hear from you and want to help address your account concerns in any way that we can. No worries! You have reached out to the right team to get things squared away. So that we can get started, please feel free to shoot us a private message with your details, and we can get a look at things.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0