Hey @user_66247c, thank you for reaching out to Xfinity Support on our Forums. That error generally means the legacy TV box is having issues connecting to the On Demand server. Have you already power cycled the TV box?
Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message: Click "Sign In" if necessary • Click the "Peer to peer chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
XfinityNicolas
Official Employee
•
1.1K Messages
2 years ago
Hey @user_66247c, thank you for reaching out to Xfinity Support on our Forums. That error generally means the legacy TV box is having issues connecting to the On Demand server. Have you already power cycled the TV box?
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