The Resident s06e03 has distorted, zoomed-in video

This is one of the stranger on-demand problems I have ever seen... Fox's The Resident s06e03 "One Bullet" has a video problem. The picture appears to be "zoomed in" on the center of the picture, resulting in people's heads being cut off at the top, and the names of people in the opening credits disappearing below the bottom of the screen. This is the case on X1, the Xfinity Stream website on a PC, and the Xfinity Stream app on Android.

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Responses

Accepted Solution

Tcalg

Gold Problem Solver

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271 Messages

3 years ago

This problem has been corrected. The Resident episode 3 is now displaying the proper image with proper dimensions.

0

Tcalg

Gold Problem Solver

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271 Messages

3 years ago

I've taken some screenshots to illustrate my point. This first shot was taken from the Xfinity Stream website:

And this second shot, of the same scene, was taken from Fox's own website:

1

XfinityJorge

Official Employee

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2.1K Messages

Hello @tcalg thank you so much for contacting our Forums. I see that you are having some issues with our content and we are happy to work together toward a solution. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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3 years ago

0

On Demand

Tcalg

The Resident s06e03 has distorted, zoomed-in video

Tcalg

Tcalg

XfinityJorge

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