Visitor
•
3 Messages
Sound lost in the middle of a movie rental
I go on demand and rent a movie and in the middle of the movie the sound stops after a commercial. The same thing happened with an episode of dateline on demand. Can anyone please advise what I can do to fix this? I have rented other movies and TV shows and have gotten through them without an issue. Thank you in advance for any help.
EG
Expert
•
110.3K Messages
3 years ago
The concern is not "Xfinity Home Security / Devices And Equipment" help related. Thread moved here to the proper help section for assistance.
0
0
CCKyla
Problem Solver
•
411 Messages
3 years ago
Oh gosh, I'm sorry to hear this! I'd like to take a look at your account privately and gather the name of the movie so we can see about getting to the root cause of the issue. But before we do that, is this the only program you've noticed this issue on as of recent?
0
0