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jasonsmith0
1st Topic

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2 Messages

Saturday, February 11th, 2023 8:46 AM

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ru pauls drag race season 15 episode 3 and 5 wrong show streams

When I select either RuPauls Drag Race Season 15, Episode 3 or 5, I get a very short show with Michelle Visage instead of the actual episode.  The show that actually streams is a short one with the loser of that episode of Drag Race.  Is it possible to fix this so I can see the real episodes 3 and 5?

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2 years ago

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CCBrian1

Contributor

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367 Messages

2 years ago

@jasonsmith0, Thank you for reaching out to us through our Xfinity Forums Community, and thank you for your patience while awaiting our response. I understand you are having issues watching RuPauls Drag Race Season 15, episode 3 or 5. Can you share how you are watching the show, which device? 

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jasonsmith0

Visitor

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2 Messages

@XfinityBrianW​ Here's what I do to access the shows...  I have Xfinity and I say into the Xfinity remote to "watch RuPaul's Drag Race."  When I get the show screen, I pick the free episodes.  Episodes 3 and 5 are another show altogether and you can see that they are very short in length compared to the 60+mins of regular Drag Race shows.  I really appreciate your help with this.

2 years ago

0

XfinityDemitrius

Official Employee

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1.8K Messages

Thx! We greatly appreciate the information. Are you also experiencing the same issues when using the Xfinity Stream application? Is the playback of a different show? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_6c0eb3

Visitor

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1 Message

2 years ago

I’ve also had this same issue. I’ve tried to watch the episodes using the OnDemand feature from the main TV box as well as the Xfinity Stream app and it’s wrong in both.

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XfinityRyanE

Official Employee

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1.1K Messages

Hello @user_6c0eb3, thanks for reaching to share your experience and let us know that you are also having the same issue. We will be glad to take a look at this in more detail. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_e178f4

Visitor

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1 Message

2 years ago

I’m having the exact same issue!

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CCElizabeth

Problem Solver

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908 Messages

@user_e178f4 Thank you for taking the time to reach out and let us know about this. Are you having trouble with the same show and episode number? Is this issue occurring on Xfinity Stream app or X1? What troubleshooting have you tried, if any, to resolve this so far?

I no longer work for Comcast.

2 years ago

0

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